Reliable, highly skilled business executive with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Leads transformational initiatives in the areas of Human Resource Management, Information Technology (IT), Acquisitions, Facilities/Asset Management, Training and Development, Strategic Planning, and Budget.
Overview
8
8
years of professional experience
Work History
Senior Executive Director
Federal Student Aid, Department Of Education
07.2019 - Current
Advise senior leaders on general operations, administration, policy, planning and management coordination, and recruitment of key positions across all levels of organizations.
Develop first-ever draft legislative proposal to revise Higher Education Act of 1965 performance-based organization (PBO) language to increase hiring flexibility
Direct coordination of manpower utilization, management evaluations, organizational planning studies and change management strategies
Create next generation of professionals and leaders, optimizing human potential and agility of people and enabling them to thrive, change and lead in hybrid and technology-focused work environment
Monitor and analyze industry trends to identify opportunities for organizational growth and competitiveness.
Develop and implement organizational strategies to achieve goals and objectives and secure long-term success. Foster work culture of collaboration and inclusion to increase morale and reduce turnover.
Align department vision, goals, and objectives with company strategy to achieve consistently high results. Drive strategic improvements to enhance operational and organizational efficiencies
Reduce budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Directed business operations of three office directors and 17 employees in administrative policy, budget, human resources (Title 5 Competitive Civil Service and Excepted Service Hiring Authorities), information technology, acquisitions, facilities, and security for headquarters and 12 regional offices.
Approving Official for executive and staff level hiring, personnel actions, contracts, grievances, and agency decisions.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Directed the development and implementation of an electronic position tracker to increase frequency and accuracy of hiring updates, enhance communication with leadership and expedite resolution of department-wide hiring challenges.
Introduced new methods, practices, and systems to reduce turnaround time to include the development and execution of a hiring strategy, increasing the number of new hires by 100% in less than four months (from 3 to 60 excepted and competitive service hires).
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Director, Human Resources/Senior Advisor
Federal Student Aid, Department Of Education
09.2016 - 01.2019
Directed a National Human Resources Operation with five division directors. Monitored and coordinated workflows to optimize resources.
Administered comprehensive human resources programs in performance management, employee and labor relations, executive resources, recruitment, human resources information systems, and workforce development.
Established and promulgated annual customer service standards and timeline, clarifying work requirements, and improving customer relations and service by 50%.
Increased accountability in follow-up and employee response times as shown by customer feedback metrics.
Developed and executed a recruitment strategy, action plan, and timeline to ensure hiring of critical staff and executives in mission-related areas, reducing hiring timelines by 65%.
Led long-range strategic planning to anticipate change initiatives to promote productivity, organizational efficiency, and cost-effectiveness.
Collaborated with business partners and led the execution of business solutions and strategies to address human capital challenges, implementing crosscutting and results-driven initiatives.
Established standards of excellence and ensured continuity of programs and service delivery through effective goals, measures, and performance metrics to mitigate program-related deficiencies and track progress.
Evaluated company documentation to verify alignment with regulatory requirements to include the identification and development of opportunities and succession gaps. Established departmental performance goals and provided feedback for underperforming areas.
Director, Management Services and Executive Officer
Office Of Inspector General (OIG)
09.2015 - 09.2016
Led day-to-day operations of three managers and throughout in six regional offices in information technology, security, facilities, executive recruitment, human resources, training, emergency management, and administrative support.
Provided advice and recommendations to executives on administration and planning of operating programs.
Analyzed and evaluated the effectiveness, efficiency and productivity of programs.
Revamped procedures for completing hiring actions, reducing the recruitment timeline by 50%.
Initiated and executed two briefings and four OIG-wide employee engagement webinars to identify key diversity and inclusion drivers to improve employee engagement and accountability.
Led a 360-degree feedback process and managed the Performance Review Board process for executives’ performance, awards, and development.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Monitored and coordinated workflows to optimize resources. Spearheaded innovative approaches to resource allocation and strategic planning.
Education
Doctor of Philosophy - Adult Learning And Human Resource Development
CLAIMS REPRESENTATIVE at DEPARTMENT OF EDUCATION- Nelnet Student Loan ServicesCLAIMS REPRESENTATIVE at DEPARTMENT OF EDUCATION- Nelnet Student Loan Services