Stephanie Yacotis
Riverside,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Loan Coordinator
UpScore Consulting Inc
03.2021 - 09.2024
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Developed strong relationships with customers through high levels of customer service.
Debt Collector Agent
Morris & Meyers
10.2015 - 02.2019
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained consistently high success rate of collecting on overdue accounts.
Education
High School Diploma -
Bloomington High School
Bloomington, CA06.2010
Skills
- Financial Advising
- Complaint Handling
- Typing
- Computer Literate
- Multi Tasking
- Communication
- Account Management
- Call center experience
- Customer Engagement
Timeline
Loan Coordinator
UpScore Consulting Inc
03.2021 - 09.2024
Debt Collector Agent
Morris & Meyers
10.2015 - 02.2019
High School Diploma -
Bloomington High School
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