Cheryl Goyen
Enumclaw,WA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Sr. Loan Coordinator/Mortgage Broker/Office Administrator
Integrity First Mutual Mortgage/MyHomeLoan101, Inc
Tacoma, WA
09.2019 - Current
- Engaging personality that works well with clients and team members
- Facilitated team meetings to discuss strategies for addressing complex loan scenarios, resulting in a higher success rate.
- Improved client relations by proactively identifying potential issues and offering tailored solutions in a timely manner.
- Served as liaison between clients and other departments during complex transactions, ensuring smooth communication and minimal delays.
- Developed strong relationships with key stakeholders, including lenders, underwriters, and real estate agents, fostering a collaborative work environment.
- Managed multiple high-priority loan applications simultaneously, ensuring timely completion without sacrificing attention to detail.
Office Administrator
Law Office of David B. Vail and Jennifer Cross-Euteneier & Associates
Tacoma, WA
04.2017 - 08.2019
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
Loan Production Assistant, Special Credits Assistant, Loan Servicing Assistant
Pierce Commercial Bank/Heritage Bank NW
Tacoma, WA
09.2008 - 04.2017
- Interfaced with Attorneys regarding bankruptcy, and foreclosures, attended bankruptcy court
- Monitored charged off accounts, prepared forbearance agreements, posted payments, inspected properties, and worked with family members of deceased individuals for loan repayment
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Supported senior management to make informed decisions, conducting thorough market research.
Education
No Degree - Associates in Applied Science-Administrative
Pierce College
Puyallup 01.2023 - Current
Credit Analyst Training - Credit Analyst
Heritage Bank
Tacoma 06.2017 - 08.2017
No Degree - Finance/Banking
Clover Park Technical College
Lakewood 08.1992 - 12.1992
Skills
Documentation review
Relationship management
Sales support
Team player
Customer service-focused
Financial services
Mortgage lending
Proficient in 10-key
Financial advising
Typing 60 wpm
Applicant communication
Certification
NMLS Licensed, WA, ID, TX
Timeline
No Degree - Associates in Applied Science-Administrative
Pierce College
01.2023 - Current
Sr. Loan Coordinator/Mortgage Broker/Office Administrator
Integrity First Mutual Mortgage/MyHomeLoan101, Inc
09.2019 - Current
Credit Analyst Training - Credit Analyst
Heritage Bank
06.2017 - 08.2017
Office Administrator
Law Office of David B. Vail and Jennifer Cross-Euteneier & Associates
04.2017 - 08.2019
Loan Production Assistant, Special Credits Assistant, Loan Servicing Assistant
Pierce Commercial Bank/Heritage Bank NW
09.2008 - 04.2017
No Degree - Finance/Banking
Clover Park Technical College
08.1992 - 12.1992
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