Stephanis Jordan Searles
San Antonio,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer service satisfaction and contribute to the company success. I am a skilled and commited to addressing customer concerns with speed, accuracy and professionalism. I maintain a high level of patience and efficeincy to minimize customer dissatisfaction and increase customer loyalty.
Overview
16
16
years of professional experience
Work History
Technical Support Representative
Charter Spectrum
San Antonio, TX
02.2023 - Current
- Provided technical assistance to Technicians and customers through phone, email and chat support.
- Monitored technician and customer feedback to ensure high levels of satisfaction.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Resolved escalated customer service issues in a timely manner.
- Documented all activities related to technical support including processes, updates, changes made.
- Participated in special projects as assigned by management team.
- Provided training and guidance to junior staff members as needed.
- Diagnosed system errors and implemented solutions to resolve them.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
JPMorgan Chase
San Antonio, TX
02.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Customer Service Representative
The Center For Health Care Services
San Antonio , TX
10.2019 - 01.2022
- Documented conversations with customers to track requests, problems and solution
- Schedule next available appointments for Doctors, Counselors and Case Managers
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
Customer Service Cashier
Dollar Tree
San Antonio, TX
03.2020 - 08.2021
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Processed customer payments quickly and returned exact change and receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Helped customer locate and select appropriate merchandise throughout store.
Cusomer Service
IBEX GLOBAL
San Antonio, TX
05.2017 - 10.2019
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
- Consulted with customers with issues to determine best methods to resolve service issues in a professional and courteous manner.
Children's Nanny
Seld Employed
San Antonio, TX
08.2009 - 05.2017
- Documented and communicated daily reports outlining each child's daily activities.
- Tutored and assisted with homework, monitored for completion and guided with cognitive problem-solving.
- Sparked creativity and imagination by teaching children new ideas each day.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
Education
High School Diploma -
William Howard Taft High Shool
San Antonio, TX2008
Skills
- Highly organized
- Strong computer skills
- Complex problem solving
- Excellent communication skills
- Word, Power Point, Excel savey
Timeline
Technical Support Representative
Charter Spectrum
02.2023 - Current
Customer Service Representative
JPMorgan Chase
02.2022 - 01.2023
Customer Service Cashier
Dollar Tree
03.2020 - 08.2021
Customer Service Representative
The Center For Health Care Services
10.2019 - 01.2022
Cusomer Service
IBEX GLOBAL
05.2017 - 10.2019
Children's Nanny
Seld Employed
08.2009 - 05.2017
High School Diploma -
William Howard Taft High Shool