Stephanne Howery
Moore,OK
Summary
Insurance operations and organizational leadership professional with over 20 years of experience in personal and commercial lines. Proven track record in managing complex portfolios, developing business strategies, and optimizing workflows. Strong knowledge of agency management systems, client service, and employee development enhances organizational effectiveness.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Account Executive & Producer
UNITY INSURANCE PARTNERS
09.2025 - Current
- Manage a $1.6M personal lines book of business encompassing sales, service, renewals, remarketing, book rolls, and client retention.
- Developed business strategies and identified carrier markets aligned with client needs, risk characteristics, and carrier appetite.
- Built and maintained relationships with clients, carriers, and industry professionals while managing competing priorities and deadlines.
- Resolve complex client issues involving claims, coverage questions, policy needs, and carrier requirements.
- Identified and implemented process improvements to enhance client and employee experiences.
- Research evolving insurance markets, products, and industry practices to support agency strategy and client solutions.
- Partner with management on agency management system cleanup and data accuracy initiatives to improve reporting and operational efficiency.
Market Coach
ACCESS PLUS-OM
09.2023 - 09.2025
- Coached agents on carrier guidelines, underwriting requirements, coverage options, sales strategies, and effective market placement to enhance their sales performance.
- Guided agents through complex and hard-to-place risks, identifying available markets and developing tailored coverage strategies that improved their client offerings.
- Created a comprehensive carrier matrix identifying carrier appetites and helping agents efficiently determine appropriate markets for individual risks.
- Trained and coached agents on insurance fundamentals, carrier requirements, and best practices to improve confidence, efficiency, and business development.
- Supported and mentored new insurance agents across four states, helping them develop their books of business and strengthen their insurance knowledge and business practices.
- Provided guidance on complex claims, endorsements, policy changes, proofs of coverage, and other technical insurance issues.
- Acted as a resource for agents facing complex operational, insurance, and client-service challenges, fostering their problem-solving capabilities.
Account Executive & Producer
UNITY INSURANCE PARTNERS
07.2015 - 09.2023
- Managed multiple client portfolios concurrently while maintaining deadlines, service standards, and accuracy.
- Led insurance and risk-management activities related to policy management, ensuring adherence to industry standards and practices.
- Developed effective communication strategies for explaining complex insurance concepts to clients, colleagues, and business partners.
- Implemented best practices for internal policy management and new business processes, enhancing consistency and operational efficiency.
- Collaborated with colleagues to address operational and client-service challenges, prioritizing accuracy and efficiency.
- Supported team members with insurance-related questions, problem solving, and policy-management issues.
Commercial Lines Account Manager
PROFESSIONAL INSURORS AGENCY
09.2012 - 07.2015
- Managed large and small commercial accounts with a focus on nonprofit organizations and garage risks.
- Prepared new business, renewal, and remarketing proposals and coordinated submissions with carriers and brokers.
- Developed tailored insurance solutions based on client risk profiles and business needs, enhancing coverage effectiveness.
- Worked directly with underwriters to negotiate coverage, deductibles, and policy terms.
- Built and maintained relationships with E&S brokers and insurance partners, expanding market access and placement options for clients.
- Reviewed bound policies for accuracy against submission details, correcting discrepancies to ensure compliance and mitigate risks.
Producer/Underwriter
HARTFORD INSURANCE GROUP
07.2001 - 05.2007
- Evaluated complex risks and determined risk acceptability, facilitating informed decision-making for underwriting.
- Interpreted insurance policies, guidelines, and coverage requirements for clients and agents.
- Managed insurance relationships with clients nationwide, ensuring compliance with licensing requirements in 46 states.
- Helped agents understand state-specific underwriting guidelines and develop effective sales strategies.
- Trained and guided junior staff on underwriting practices, insurance products, and sales techniques to enhance team competency.
- Achieved recognition for outstanding sales performance through consistent exceeding of targets.
Education
Bachelor of Science - Organizational Leadership
SOUTHERN NAZARENE UNIVERSITY
Bethany, OK12-2019
Skills
- Sales & Business Development
- Business Development
- Sales Strategy
- Client Experience
- Client Service
- Risk Management
- Risk Assessment
- Policy Management
- Policy administration
- Insurance products
- CRM tools
- Process Improvement
- Workflow Optimization
- Organizational Leadership
- Strategic Planning
- Team development
- Training & Mentorship
- Agency Operations
Additional Expertise
- Agency Management Systems
- CRM & Analytics Tools
- Insurance Products & Carrier Appetites
- Policy Management
- Risk Management
- Sales Strategy
- Business Development
- Training & Mentorship
- Process Improvement
- Client Service
- Underwriting
- Commercial & Personal Lines
Certification
- CISR
- P&C Insurance License
- Life, Accident, & Health Insurance License
- Crucial Conversations Certified
Accomplishments
- Insurance Performer of the Year 2016
- Account Manager of the Year 2014
Timeline
Account Executive & Producer
UNITY INSURANCE PARTNERS
09.2025 - Current
Market Coach
ACCESS PLUS-OM
09.2023 - 09.2025
Account Executive & Producer
UNITY INSURANCE PARTNERS
07.2015 - 09.2023
Commercial Lines Account Manager
PROFESSIONAL INSURORS AGENCY
09.2012 - 07.2015
Producer/Underwriter
HARTFORD INSURANCE GROUP
07.2001 - 05.2007
Bachelor of Science - Organizational Leadership
SOUTHERN NAZARENE UNIVERSITY