Stephannie Nichols
Sales And Service Professional
Madisonville,KY
Summary
Knowledgeable Sales Professional skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sale
Overview
14
14
years of professional experience
Work History
Sales and Marketing Associate
Paxton Media Group
Madisonville, KY
08.2021 - 06.2023
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Assisted in maintenance and development of credentials databases and intranet sites.
- Monitored and reported on sales performance metrics to inform decision making.
- Created and maintained customer databases to facilitate customer segmentation.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Provided support to marketing initiatives by producing creative content.
- Improved operational efficiencies while managing the customers requests, input new ad purchase orders, and pricing needs.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current ad promotions to encourage additional sales purchases.
- Answered questions in regards to policies, addressed customer concerns, and provided assistance in correcting the issue.
Retail Sales Lead/ Manager
TROC
Madisonville, KY
09.2020 - 05.2021
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Mortgage foreclosure Specialist
Sirote & Permutt
Birmingham , AL
01.2018 - 01.2019
- Gathered information on behalf of the assigned lawyer
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
- Effective communication skills.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Identified and researched any discrepancies in financial documents.
- Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.
Loan Partner/ Mortgage Assistant
American Mortgage Solutions
Louisville , KY
01.2016 - 08.2016
- Reviewed loan files and updated to match current standards.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Business Banking Loan Specialist
JP Mortgage Chase
Louisville, KY
01.2010 - 12.2013
- Trained new hires on client specifics
- Investigated issues and contacted the appropriate person or department
- Excellent written and oral communication
- Explained very technical financial information to applicants in easy to understand language.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Maintained strict confidentiality of bank records and client information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
Underwriter/ analyst/ fraud review
Tax Refund Solutions
Louisville, KY
01.2009 - 01.2010
- Assisted in training new hires on procedure and policy
- Ability to detect fraud
- Ability to work under deadlines
- The ability to analyze credit bureaus and background checks
- Approved or denied applications based on established guidelines
- Maintained 100% accuracy with 0% decision turnovers
- Reviewed tax preparation business statistics for irregularities in filing practices.
- Supported review and acceptance or denial of new or renewal business.
- Determined and documented loan conditions and communicated requirements and decisions.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Made approval and denial recommendations by determining accurate risk levels.
Education
Bachelor of Arts - English/ Pre-Law
University of Louisville
Louisville, KY 05.2006 - 05.2006
Skills
Microsoft Officeundefined
Timeline
Sales and Marketing Associate
Paxton Media Group
08.2021 - 06.2023
Retail Sales Lead/ Manager
TROC
09.2020 - 05.2021
Mortgage foreclosure Specialist
Sirote & Permutt
01.2018 - 01.2019
Loan Partner/ Mortgage Assistant
American Mortgage Solutions
01.2016 - 08.2016
Business Banking Loan Specialist
JP Mortgage Chase
01.2010 - 12.2013
Underwriter/ analyst/ fraud review
Tax Refund Solutions
01.2009 - 01.2010
Bachelor of Arts - English/ Pre-Law
University of Louisville
05.2006 - 05.2006
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