Stephannie Saravia
Orlando
Summary
Professional with proven leadership skills and strong focus on team collaboration and results. Adept at handling customer inquiries, resolving issues, and maintaining high service standards. Reliable and adaptable, skilled in communication, conflict resolution, and team management. Prepared to drive performance and exceed expectations in customer-focused environment.
Overview
4
4
years of professional experience
Work History
Airport Security Agent
Global Security Associates
Orlando
08.2024 - Current
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Maintained up-to-date knowledge of TSA regulations, ensuring strict adherence to policies and procedures.
- Supported training initiatives for new hires, sharing expertise on best practices in airport security operations.
Valet Driver
MP Parking
North Miami Beach
08.2023 - 07.2024
- Ensured smooth operations, coordinating with team members for efficient vehicle movement and storage.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Collaborated with security personnel to report suspicious activity or concerns regarding guest vehicles in a timely manner.
Team Leader
Goji Juicery & Kitchen
Cooper City
02.2021 - 03.2023
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
Education
High School Diploma -
Cooper City High School
Cooper City06-2021
Skills
- Problem solving
- Attention to detail
- Vigilance and alertness
- Stress tolerance
- Customer service and assistance
- Cultural Awareness
- Daily living support
- Time management skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Airport Security Agent
Global Security Associates
08.2024 - Current
Valet Driver
MP Parking
08.2023 - 07.2024
Team Leader
Goji Juicery & Kitchen
02.2021 - 03.2023
High School Diploma -
Cooper City High School
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