Stephany Aguayo
Berwyn,IL
Summary
Results-driven Customer Success Representative known for unparalleled productivity and efficiency in task completion. Specialize in client relationship management, product knowledge expertise, and issue resolution strategies. Excel in communication, empathy, and adaptability to meet diverse customer needs and foster long-lasting relationships. Possess strong problem-solving skills to navigate challenges effectively and ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Success Representative
INTEGRA Healthcare
Elmhurst, IL
03.2024 - Current
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Performed data entry tasks related to updating account information or logging call notes into the system.
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Investigated customer complaints and identified appropriate solutions.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
Server
Blanco Cocina + Cantina
05.2023 - 03.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured customer satisfaction through excellent service delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Behavioral Therapist for Children with Autism
Total Spectrum
03.2023 - 08.2023
- Worked in assessing patient condition, fostering positive behavior, minimizing negative habits, monitoring progress, and helping improve patients' lives by creating individualized plans that meet their needs.
- Participated in regular team meetings with supervisors and other clinicians to discuss case progress.
- Identified potential triggers that may lead to negative behaviors and provided strategies for avoiding them.
customer returns associate
The Home Depot
bridgeview, IL
03.2022 - 08.2022
- Provided customer assistance at the Pro Desk and served as a sales floor associate in the Garden department.
- Processed returned items, including verifying condition and accuracy of product information.
- Provided courteous, professional customer service in resolving return issues.
- Entered data into computer system to track all returned items, refunds, and store credits issued.
grane transportation
10.2019 - 11.2021
- Executed tasks related to filing bills of lading and sales sheets while assisting with generating and managing sales leads.
Education
High School Diploma -
J Sterling Morton east High
Cicero, IL06.2020
Associates of Arts -
Morton College
Cicero, ILSkills
- Great communicative skills
- Leadership abilities
- Determined to carry out routine tasks
- Foster a positive work environment
- Call Management
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Data Entry
- Order Processing
- Microsoft PowerPoint
- Customer Service
Leadership Experience
Member of the extracurricular Psychology club at Morton College. Responsibilities include planning fundraisers and team building exercises to create a welcoming environment for the club.
Communication Skills
Fluent in English and Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Success Representative
INTEGRA Healthcare
03.2024 - Current
Server
Blanco Cocina + Cantina
05.2023 - 03.2024
Behavioral Therapist for Children with Autism
Total Spectrum
03.2023 - 08.2023
customer returns associate
The Home Depot
03.2022 - 08.2022
grane transportation
10.2019 - 11.2021
High School Diploma -
J Sterling Morton east High
Associates of Arts -
Morton College
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