Stephany Aguayo
Berwyn,IL
Summary
Results-driven Customer Success Representative known for unparalleled productivity and efficiency in task completion. Specialize in client relationship management, product knowledge expertise, and issue resolution strategies. Excel in communication, empathy, and adaptability to meet diverse customer needs and foster long-lasting relationships. Possess strong problem-solving skills to navigate challenges effectively and ensure customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Success Representative
INTEGRA Healthcare
Elmhurst, IL
03.2024 - Current
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Performed data entry tasks related to updating account information or logging call notes into the system.
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Investigated customer complaints and identified appropriate solutions.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
Server
Blanco Cocina + Cantina
05.2023 - 03.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured customer satisfaction through excellent service delivery.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Behavioral Therapist for Children with Autism
Total Spectrum
03.2023 - 08.2023
- Developed and implemented individualized behavior intervention plans (BIPs) for children with autism and developmental disabilities, leading to a significant reduction in maladaptive behaviors.
- Conducted one-on-one therapy sessions, utilizing ABA techniques to improve communication, social, and daily living skills in clients.
- Monitored and analyzed data to track client progress, adjusting interventions based on measurable outcomes.
grane transportation
10.2019 - 11.2021
- Executed tasks related to filing bills of lading and sales sheets while assisting with generating and managing sales leads.
Education
High School Diploma -
J Sterling Morton east High
Cicero, IL06.2020
Associates of Arts -
Morton College
Cicero, ILSkills
- Great communicative skills
- Leadership abilities
- Determined to carry out routine tasks
- Foster a positive work environment
- Call Management
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Data Entry
- Order Processing
- Microsoft PowerPoint
- Customer Service
Leadership Experience
Member of the extracurricular Psychology club at Morton College. Responsibilities include planning fundraisers and team building exercises to create a welcoming environment for the club.
Communication Skills
Great Communication and conflict resolution,
Takes Constructive Criticism as personal growth,
Active Listener, Emotionally Intelligent.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Success Representative
INTEGRA Healthcare
03.2024 - Current
Server
Blanco Cocina + Cantina
05.2023 - 03.2024
Behavioral Therapist for Children with Autism
Total Spectrum
03.2023 - 08.2023
grane transportation
10.2019 - 11.2021
High School Diploma -
J Sterling Morton east High
Associates of Arts -
Morton College
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