Stephany Ayala
Rowlett,Texas
Summary
Dynamic creative professional with a keen eye for detail and a commitment to excellence in diverse work environments. Expertise in content creation, social media management, and customer service drives successful engagement and brand loyalty. Proven ability to streamline data input processes while enhancing overall efficiency. Seeking to leverage innovative skills to contribute meaningfully within a progressive organization.
Overview
4
4
years of professional experience
Work History
(Remote) Benefits Customer Service Representative
Willis Towers Watson
09.2024 - 12.2024
- Assisted customers with navigating online portals for benefit enrollment processes.
- Coordinated efforts between various teams within the organization to ensure smooth delivery of benefits services.
- Processed applications for benefits coverage accurately and efficiently.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Prepared reports summarizing customer service activities as requested by management team.
- Performed data entry tasks in a timely fashion, ensuring accuracy of all records entered into the system.
Assistant Teacher
Lionheart Children's Academy
Plano, Texas
11.2023 - 08.2024
- Protected confidential information related to staff and families.
- Encouraged critical thinking skills among students by posing thought-provoking questions during class discussions.
- Assembled instructional materials for children's projects and play-time.
- Utilized technology such as computers, projectors, iPads. to enhance lessons.
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Assisted teacher with enrichment activities, correcting papers, or supervising classroom to foster positive learning environment
Front Desk Receptionist
North Texas ENT
Rowlett, Texas
01.2023 - 04.2023
- Maintained a neat and organized front desk area
- Ensured a professional and welcoming environment for customers
- Schedule patients who have referrals sent to us when they want to make an appointment
- Made follow-up calls for the next day appointments and rescheduled or canceled those who needed them
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Responded to customer inquiries via phone, email, and in person.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Sales Associate
Columbia Sportswear Company
Garland, Texas
04.2022 - 07.2022
- Greeted customers upon entering the store and provided assistance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Maintained knowledge of sales and promotions, return policies and security practices.
Fulfillment Expert
Target
Rowlett, Texas
10.2021 - 12.2021
- Packaged items with appropriate materials to prevent damage during shipping.
- Coordinated product fulfillment activities with other departments such as marketing, accounting, and customer service.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Front-Desk / Kids Club Associate
Fit Factory Fitness
Garland, Texas
12.2020 - 08.2021
- Supervised children ages 6 months to 12 years in the Kids Club, ensuring their safety and engagement in age-appropriate activities
- Maintained cleanliness and organization of the front desk area and Kids Club space, adhering to company standards and protocols
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Ensured safety of all patrons by monitoring the gym floor during peak hours.
Education
Some College (No Degree) - Science
Dallas College
05-2024
High School Diploma -
North Garland High School
06-2020
Skills
- Content creation
- Social media
- Customer excellence
- Data input
- Time Management
- Fast Learner
- Proficient in Microsoft Office/Excel
- Healthcare industry
- Attention to detail
- Communication skills
Timeline
(Remote) Benefits Customer Service Representative
Willis Towers Watson
09.2024 - 12.2024
Assistant Teacher
Lionheart Children's Academy
11.2023 - 08.2024
Front Desk Receptionist
North Texas ENT
01.2023 - 04.2023
Sales Associate
Columbia Sportswear Company
04.2022 - 07.2022
Fulfillment Expert
Target
10.2021 - 12.2021
Front-Desk / Kids Club Associate
Fit Factory Fitness
12.2020 - 08.2021
Some College (No Degree) - Science
Dallas College
High School Diploma -
North Garland High School
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