Hannah Madjeski
Philadelphia,PA
Summary
Skilled customer service professional with a strong track record in various industries, excelling in CRM systems and effectively managing conflict resolution. Recognized for enhancing customer satisfaction through effective communication and problem-solving. Skilled in digital marketing and market research, driving brand engagement and operational efficiency. Committed to delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Genomind
06.2025 - Current
- Manage inbound customer interactions via phone, email, and chat, ensuring timely and professional responses to healthcare providers, patients, and business partners.
- Provide accurate information on Genomind's products, genetic testing process, and healthcare services.
- Assist customers with account setup, order processing, and test result inquiries using CRM software (Salesforce).
- Resolve technical and service-related problems, directing intricate cases to specialized teams and confirming follow-up for resolution.
- Maintain detailed, HIPAA-compliant customer records and documentation.
- Educate customers on product features, policies, and best practices to improve customer satisfaction and first-contact resolution rates.
Front Desk Receptionist & Telephone Operator
Valley Forge Casino Resort
06.2023 - 06.2025
- Delivered exceptional customer service by handling guest inquiries, providing travel directions, and managing hotel reservations.
- Recommended local attractions, dining, and shopping experiences to enhance guest satisfaction.
- Operated multi-line telephone systems and managed high call volumes with professionalism.
- Processed reservation requests, negotiated rates, and promoted hotel services to maximize revenue.
- Accurately maintained guest records in property management systems (PMS).
Marketing Intern
Digital Innovation
01.2025 - 05.2025
- Developed, edited, and produced digital marketing content (including product reviews) to boost brand awareness and customer engagement.
- Identified and resolved website errors to enhance user experience, site functionality, and SEO performance.
- Participated in marketing strategy meetings with the CEO and leadership team, contributing market trend analysis and competitive positioning insights.
- Conducted industry research on market trends, customer behavior, and competitor strategies to support data-driven decision-making.
Receptionist
Susan's Exterminating
09.2020 - 12.2022
- Managed customer scheduling and confirmed service appointments to optimize technician routes.
- Delivered professional customer support by actively listening, identifying needs, and providing solutions.
- Maintained accurate service histories, billing records, and payment processing.
- Ensured data security and confidentiality of customer information.
Education
Bachelor of Science - Management-Marketing
Holy Family University
Philadelphia, PA05.2025
High School Diploma - Philadelphia, PA
Maritime Academy Charter High School
Philadelphia, PA01.2021
Skills
- Customer service and support
- CRM software proficiency: Salesforce
- Healthcare compliance and support
- Digital marketing and content creation
- Website management and SEO
- Market research and analysis
- Order processing and data entry
- Conflict resolution and problem solving
- Administrative support and record keeping
- Time management and multitasking
- Digital marketing
- Customer service
- Content creation
- Microsoft Excel
- Order processing
- Data entry
- Brand representation
- Call escalation
Timeline
Customer Service Representative
Genomind
06.2025 - Current
Marketing Intern
Digital Innovation
01.2025 - 05.2025
Front Desk Receptionist & Telephone Operator
Valley Forge Casino Resort
06.2023 - 06.2025
Receptionist
Susan's Exterminating
09.2020 - 12.2022
Bachelor of Science - Management-Marketing
Holy Family University
High School Diploma - Philadelphia, PA
Maritime Academy Charter High School
Similar Profiles
BETH RAINBOLTBETH RAINBOLT
Regional Sales Manager at Genomind Inc.Regional Sales Manager at Genomind Inc.
BETH RAINBOLTBETH RAINBOLT
Regional Sales Manager at Genomind, Inc.Regional Sales Manager at Genomind, Inc.
Karie BernalKarie Bernal
Regional Sales Manager at Genomind –PharmacogenomicsRegional Sales Manager at Genomind –Pharmacogenomics
Khadijah RobinsonKhadijah Robinson
Behavioral Health Specialist/Special Education Co-Teacher at Community Council Learning AcademyBehavioral Health Specialist/Special Education Co-Teacher at Community Council Learning Academy
Sherry ByersSherry Byers
Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)Senior Vice President Strategic Consulting, Health at Epsilon (Publicis Groupe)