Stephany Barrera
Gainesville,GA
Summary
A reliable, diligent, and hospitable customer service based employee who strives to make everyday a success. Thrive in high energy and fast paced environments. Experienced in cash handling, delegation, problem solving, training, and giving quality service every time.
Overview
5
5
years of professional experience
Work History
Cafe Worker
NGHS
05.2024 - Current
- Managed register transactions accurately, ensuring proper handling of cash and credit card payments
- Enhanced customer satisfaction by providing efficient and friendly service
- Supported my team members in achieving a smooth workflow during peak hours
- Contributed to team efficiency by cross-training in various roles
- Assisted in training new staff members
- Adapted new forms of communication to adhere to sensitive situations, an example being patient families
Team Lead
Chick Fil A
08.2023 - 03.2024
- Worked different stations to provide optimal coverage and meet production goals
- Training multiple employees at once to ensure speedy service
- Handled customer concerns with sensitivity and kindness
- Worked in fast paced service and adapting to constantly changing standards
Team Trainer/Shift Leader
Burger King
09.2019 - 07.2023
- Trained other employees in quality customer service, food safety, and hygiene expectations
- Set positive example for team members by providing efficient service
- Delivered feedback to the General Manager regarding employee performance and training needs
- Demonstrated new products, procedures and techniques to employees
- Provided a comfortable and welcome environment for customers as well as staff
- Trained new General Managers and Shift Leads for other stores
Education
High School Diploma -
Johnson High School
Gainesville, GA12-2020
Skills
- Customer service
- Cleanliness and hygiene
- Flexible schedule
- Safe food handling
- Workplace safety
- Cash handling proficiency
- Issue resolution
- Staff supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cafe Worker
NGHS
05.2024 - Current
Team Lead
Chick Fil A
08.2023 - 03.2024
Team Trainer/Shift Leader
Burger King
09.2019 - 07.2023
High School Diploma -
Johnson High School
Similar Profiles
Stephanie WalkerStephanie Walker
RN, BSN - Travel Nurse - OneStaff Medical at NGHSRN, BSN - Travel Nurse - OneStaff Medical at NGHS
Jenna MosleyJenna Mosley
Critical Care Resource Nurse at NGHSCritical Care Resource Nurse at NGHS
Brittany ReedBrittany Reed
Advanced Emergency Medical Technician at NGHSAdvanced Emergency Medical Technician at NGHS