Stephany Beach
Waverly,IA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
13
13
years of professional experience
Work History
Master Stylist
Self-employed- Flourish Beauty Co.
Waverly, IA
11.2014 - Current
- Responded to customer inquiries by phone, email, and in person
- Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to hair shaft
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings
- Updated and maintained customer information records and beauty services provided
Quality Assurance Analyst
GMAC Mortgage
Waterloo, IA
09.2012 - 07.2013
- Coached staff members to strenghten knowledge of mortgage servicing and quality control policies and procedures
- Conducted monthly conference calls to discuss issues, root causes and quality measuring benchmarks
- Delivered training programs to new hires
- Ensured accuracy and consistency of all outgoing reports to management and staff to remain compliant with industry standards
Relationship Manager
GMAC Mortgage
Waterloo, IA
10.2011 - 10.2012
- Completed SpoC certification for GNMA,FHLMC,FNMA, VA, FHA and NON GSE accounts
- Serve as a liaison between customers and underwriting groups to clear any internal process hurdles
- Research complex issues through a multitude of systems to resolve client inquiries
- Ensure consistency and accuracy of information to remain compliant with industry and company regulations
Education
Cosmetology
La James International College
Cedar Falls, IA10-2005
Skills
- Scheduling
- Professional telephone demeanor
- Account management
- Customer engagement and support
- Attention to detail
- Time management skills
References
References available upon request.
Timeline
Master Stylist
Self-employed- Flourish Beauty Co.
11.2014 - Current
Quality Assurance Analyst
GMAC Mortgage
09.2012 - 07.2013
Relationship Manager
GMAC Mortgage
10.2011 - 10.2012
Cosmetology
La James International College