Stephany Bernal
2725 Cottage Dr. Brownsville
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills and company growth. Good at managing and resolving customer problems with efficiency and civility. A full on Forward-thinking professional who believes customer service, and working as a team is the key to success.
Overview
11
11
years of professional experience
Work History
Assistant Community Director
HomeSpring Residential Services
02.2024 - Current
- Ensured compliance with fair housing laws while assisting prospects with the leasing process.
- Coordinated resident events and activities to enhance community engagement and participation.
- Supported the Community Director in overseeing maintenance requests and property upkeep.
- Promote available units, and attract prospective tenants.
- Collaborated with maintenance team to ensure timely completion of repairs and upkeep of community grounds and buildings.
- Managed and completed lease renewals by following up with tenants and renewal notices.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Processed move-outs by completing final walkthroughs, collecting keys, and inspecting unit condition.
Teller Operations Specialist
Texas Regional Bank
07.2021 - 10.2023
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Kept teller window areas clean, organized and fully stocked.
- Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
- Maintained confidentiality of bank records and client information.
- Initiated stop payment orders when necessary according to established guidelines.
- Monitored daily operations of the teller line, ensuring all transactions were accurately processed.
Assistant Branch Manager
First Convenience Bank
10.2016 - 07.2021
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Daily drawer balancing
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Supervised 6 branch team members and provided management with suggestions regarding performance assessments.
- Trained and mentored highly effective teams to meet corporate service standards.
- Developed strategy to achieve target sales goals.
- Designed sales and service strategies to improve revenue and retention.
- Completed monthly audits and managed overdraft reports.
- Adhered to financial services security and audit procedures.
- Trained employees on cash drawer operation.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Opened new checking, savings and lines of credit for customer accounts.
- Provided training to new employees on company policies and procedures.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
Sales Representative
Cricket Wireless
11.2014 - 05.2015
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Education
Associate of Arts - EC-6th Grade
Texas Southmost College
Brownsville, TX05-2024
High School Diploma -
Lopez High School
08-2014
Skills
- CPR Certified
- Fluent in Spanish
Timeline
Assistant Community Director
HomeSpring Residential Services
02.2024 - Current
Teller Operations Specialist
Texas Regional Bank
07.2021 - 10.2023
Assistant Branch Manager
First Convenience Bank
10.2016 - 07.2021
Sales Representative
Cricket Wireless
11.2014 - 05.2015
Associate of Arts - EC-6th Grade
Texas Southmost College
High School Diploma -
Lopez High School