Margaret Deutsch
Lynnwood,WA
Summary
Experienced and dedicated, bringing over four years of expertise as a detail-oriented and hardworking leasing consultant. Also gained valuable skills during a year-long tenure as an assistant community director. With a keen eye for detail and a strong work ethic, consistently striving to provide exceptional service to clients and exceed their expectations. Extensive experience in the industry has equipped with the knowledge and ability to effectively manage leasing processes, build strong relationships with residents, and contribute to the overall success of the community.
Overview
5
5
years of professional experience
Work History
Assistant Community Director
City Center at Lynnwood
10.2023 - Current
- Company Overview: Managed by Indigo Real Estate
- Conducted property checks and addressed violations with residents.
- Assisted with ensuring everything was ready for month-end closing.
- Organized resident meetings for issues such as crime watch and community relations.
- Processed and submitted invoices to corporate.
- Maintained open communication with tenants to proactively handle questions and complaints.
- Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Provided leadership, guidance and support to staff members.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed and implemented unique and engaging activities for residents.
- Maintained documentation, wrote reports and tracked expenses using excel.
Leasing Consultant
City Center at Lynnwood
09.2019 - 10.2023
- Company Overview: Managed by Indigo Real Estate
- Coordination of all activities related to apartment rentals, move-ins, move-outs, and lease renewals
- Intensive, professional customer service interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention
- Welcoming, helpful presence to all current and prospective residents and customers
- Professional responsiveness to walk-in, telephone and e-mail inquiries
- Guiding scheduled and unscheduled tours of the property
- Preparing lease and lease renewal documentation
- Assist in coordination of resident/community events and gatherings
- Assist in coordination of resident/community maintenance service requests
- Timely, accurate recording of required data using Yardi Property Management software
- Prepare and generate documents and reports, manage routine processes and correspondence
- Collaborate to support property marketing strategies consistent with established procedures
- Assist in coordination and updates to advertisements and listings, especially via third-party Independent Listing Services (ILS)
- General administrative support for the Community Director, and other duties as assigned
- Timely, accurate recordkeeping to ensure property compliance according to affordable-housing standards
Education
Certificate - Certified Nursing Assistant
Job Corp
Sedro-Woolley, WA03-2013
High School Diploma -
Chief Sealth High School
Seattle, WA06-2010
Skills
- Excellent verbal and written communication skills
- Strong customer service and inter-personal skills
- Strong organizational skills
- Ability to set priorities and multi-task with strong attention to details
- Knowledge of Yardi, CRM, and basic computer skills
- Resident relations
- Adult First Aid/CPR/AED Certified
- Knowledge in Rooof, Soci Go, and Canva
- Just over 5 years experience in WA tax credit
Timeline
Assistant Community Director
City Center at Lynnwood
10.2023 - Current
Leasing Consultant
City Center at Lynnwood
09.2019 - 10.2023
Certificate - Certified Nursing Assistant
Job Corp
High School Diploma -
Chief Sealth High School
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