Karen Morales
Colorado Springs,CO
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Assistant Community Director
FPI Management
Colorado Springs, CO
09.2024 - Current
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Processed and submitted invoices to corporate.
- Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
- Collected rent and utilities for Number-unit property and maintained Number% delinquency rate.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
Business Owner
AJ&M Flooring LLC
Colorado Springs, CO
02.2024 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
Leasing Consultant
FPI Management
Colorado Springs, CO
02.2024 - 09.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
Shift Leader
Burger King
Fountain, CO
06.2020 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Vista Ridge High School
Colorado Springs, CO05.2020
Skills
- Resident relations
- Rent collection
- Resident satisfaction
- Tracking spreadsheets
- Proficient in Computer Skills
- Lease documents
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Written and verbal communication
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Community Director
FPI Management
09.2024 - Current
Business Owner
AJ&M Flooring LLC
02.2024 - Current
Leasing Consultant
FPI Management
02.2024 - 09.2024
Shift Leader
Burger King
06.2020 - 02.2024
Vista Ridge High School