Simone Palafox
Palmdale,California
Summary
Results-oriented individual with an extensive managerial background. Strategic thinker with strong leadership skills, adept at team building and fostering a positive work culture. Demonstrated ability to develop and implement innovative strategies to maximize productivity and profitability. Excellent problem solving and decision-making abilities, coupled with outstanding communication and interpersonal skills. Committed to achieving organizational goals and servicing clients with the highest level of quality and satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Community Director
FPI Management/Asset Living
Chatsworth, CA
05.2024 - Current
- Developing and managing budgets for the property, tracking expenses, and identifying cost-saving opportunities
- Analyzed community feedback to identify areas for improvement and drive program enhancements.
- Oversaw the execution of marketing campaigns to promote community events and services, increasing visibility.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Streamlined administrative processes, resulting in a more efficient workflow for staff members.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained a property occupancy rate above 96% year round
- Well versed in affordable housing, fair housing laws and local and federal rent stabilization ordinances
Assistant Community Manager
Essex Property Trust
Valencia, CA
09.2022 - 05.2024
- Promoted excellent customer experience by having positive interactions with the residents
- Oversee move-in and move-out processes on a daily basis
- Ensured compliance metrics were met on a daily/weekly/monthly basis
- Managed resident documents and additional paperwork as needed with an extensive background in ADA and Fair Housing Laws
- Handled resident inquiries and concerns to ensure their issues or questions are adequately addressed
- Maintained high customer satisfaction scores by ensuring the residents are treated with care
- Completed a high volume of daily phone calls across 3 communities
- Successfully helped manage over 600+ apartments
- Overseeing rent collection, managing delinquent accounts, and ensuring that financial records are accurate
- Enforcing community rules and regulations, addressing violations, and ensuring that tenants comply with lease agreements
- Identifying potential risks to the property and implementing strategies to mitigate them, ensuring compliance with local housing laws and regulations
- Coordinating maintenance and repairs, ensuring that the property is well-maintained, and addressing any maintenance issues promptly
Human Resources Senior Team Leader
Target Corporation
Los Angeles, CA
11.2016 - 08.2021
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes
- Promoted and maintained a friendly and personable culture amongst store team members and leadership
- Drive total store sales, playing a crucial role in sales growth and total store profitability
- Conducted regular training sessions on compliance, policies, and procedures, ensuring organizational adherence to labor laws and regulations
- Established and maintained positive relationships with key stakeholders, including department heads and senior management, to align HR goals with overall business objectives
- Managed full-cycle recruitment process, including sourcing, screening, interviewing, and extending offers to candidates
- Developed and implemented effective onboarding and training programs resulting in increased employee retention rates
- Created and maintained HR policies and procedures to ensure compliance with federal and state employment laws
- Provided guidance and coaching to managers and employees on HR-related issues, including employee relations, conflict resolution, and disciplinary actions
- Led performance management initiatives, including conducting performance reviews, providing feedback, and developing performance improvement plans
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Education
High School Diploma - undefined
Reseda Charter High School
Certificate of Completion - Communications
College of the Canyons
Valencia, CASkills
- Detail Oriented
- Well-versed in California employment and labor law
- Extreme familiarity with Fair Housing Laws
- Develops positive workplace relationships
- Excellent written and oral communication skills
- Proficient in Microsoft Office
- Bilingual- English and Spanish
Timeline
Assistant Community Director
FPI Management/Asset Living
05.2024 - Current
Assistant Community Manager
Essex Property Trust
09.2022 - 05.2024
Human Resources Senior Team Leader
Target Corporation
11.2016 - 08.2021
High School Diploma - undefined
Reseda Charter High School
Certificate of Completion - Communications
College of the Canyons