Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Stephany Che

Dallas

Summary

Dedicated creative customer care professional with a proven track record of consistently surpassing service goals and providing unparalleled support for customer needs. Skilled in effectively managing customer service inquiries and resolving problems through various channels such as telephone, internet, and written correspondence. Utilizes strong organizational, research, and time management skills to ensure efficient and satisfactory resolutions. Thrives in fast-paced environments, demonstrating a solid history of success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Asset Protection Associate

Walmart
09.2024 - Current
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Wrote reports outlining activities and results.
  • Contacted local authorities and apprehended shoplifters.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.

Customer Service Representative

Noble Home Health
04.2020 - 08.2024
  • Responded to emails and phone calls from clients.
  • Gave clients accurate, reliable, and comprehensive information.
  • Promptly and expertly handled client issues.
  • Developed trust and long-lasting connections with client accounts by communicating openly and actively.
  • Using information gathered from customer contacts, prepared customer reports..
  • Identified problems and created remedies by auditing customer account data.
  • Maintained up-to-date knowledge of service changes.
  • Created change of address records and issued service termination orders using job-related software.

Call Center Representative

Lineage Logistics
05.2019 - 07.2020
  • Participated in frequent training courses regarding organization or industry upgrades and changes
  • Kept abreast of rival pricing schemes and pertinent product and service offers
  • Answered consumer calls and aided with billing, products, and other customer service-related queries
  • Answered incoming calls from customers and aided with product inquiries, billing
  • Resolved customer complaints in a timely manner to ensure customer satisfaction
  • Assisted customers with navigating the company's website to locate desired information or items for purchase
  • Maintained a high standard of professionalism when communicating with clients by email or phone
  • Examined information gathered from every call to find patterns in client comments
  • Answered incoming calls and gave each customer the utmost professionalism and expertise
  • Highlighted the characteristics and advantages of the product for the needs of the clients
  • Professionally addressed consumer complaints
  • Examined data from consumer comments to suggest ways to raise the caliber of services
  • Responded to inquiries, gave product recommendations, and assisted clients in finding particular items
  • Handled customer complaints in a professional manner
  • Analyzed customer feedback data to recommend improvements in service quality
  • Helped customers find specific products, answered questions, and offered product advice

Education

Master of Science - Journalism And Mass Communication

University of Buea
Buea
12-2011

Skills

  • Proficiency in Microsoft Office
  • Skilled in Problem Resolution
  • Effective Work Prioritization
  • Strong Customer Relations
  • Experienced in Complaint Handling
  • Time Management Expertise
  • Skilled in Negotiation
  • Ability to work Under Pressure
  • Documentation and Reporting Proficiency
  • Strong Communication Skills

Certification

  • SAFe Advanced Scrum Master (SASM) 6.0, Scrum.org

Languages

English
French

Timeline

Asset Protection Associate

Walmart
09.2024 - Current

Customer Service Representative

Noble Home Health
04.2020 - 08.2024

Call Center Representative

Lineage Logistics
05.2019 - 07.2020

Master of Science - Journalism And Mass Communication

University of Buea

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Stephany Che