Stephany Diaz
Operations Manager
NEW YORK,NY
Work Preference
Summary
Dynamic Operations Manager with 7 years at Northern Manhattan Perinatal Partnership, excelling in resource optimization and strategic planning. Proven leadership in enhancing productivity and fostering supplier partnerships. Bilingual in Spanish, adept in Microsoft Office, and committed to driving measurable performance improvements and innovative solutions.
Work History
Operations Manager / Executive Assistant
Northern Manhattan Perinatal Partnership
New York City
02.2024 - Current
- Operations Manager with a robust background in optimizing resource allocation and enhancing productivity, supported by 7 years of diverse experience.
- Demonstrates strong leadership and problem-solving capabilities, effectively managing supplier partnerships and strategic planning to drive innovation.
- Streamlined resource allocation to enhance operational efficiency.
- Supervise production processes to boost workforce productivity and warehouse operations.
- Established strong relationships with suppliers to enhance collaboration and support shared goals.
- Formulate strategic objectives to foster innovation and performance.
- Evaluated financial data to inform decisions and support profitability enhancement.
- Proficient in Spanish translations and Microsoft Office, committed to fostering collaborative environments and achieving measurable performance improvements.
Family Support Specialist
NMPP HFNY
New York
03.2022 - 02.2024
- Led family goal planning, establishing clear, achievable objectives to guide family progress.
- Facilitated collaboration with families, creating a supportive environment to promote engagement and trust.
- Problem-solved to overcome obstacles in goal achievement, ensuring family success.
- Supported children's growth and development, strengthening family dynamics and improving overall well-being.
- Implemented regular ASQ-3 and ASQ-SE assessments, tracking child development progress.
Receptionist
NMPP
Harlem
02.2020 - 01.2024
- Greeted and assisted clients daily, creating a welcoming and professional atmosphere.
- Managed multi-line phone system, directing calls and messages efficiently.
- Scheduled and coordinated appointments, maintaining an organized calendar for staff.
- Managed daily reception activities, ensuring seamless operations and addressing customer inquiries effectively, contributing to a 15% rise in positive feedback.
- Resolved client inquiries promptly, enhancing customer satisfaction.
- Streamlined front desk operations, enhancing guest satisfaction.
- Executed administrative tasks, including data entry and filing, maintaining high accuracy to support office efficiency.
- Collaborated with team members to sustain a welcoming environment, strengthening client relationships and boosting office morale.
- Maintained meticulous records of visitor logs and client communications, ensuring data accuracy and supporting smooth front office operations.
Outreach Worker
NMPP Greater Harlem Healthy Start
New York, NY
04.2017 - 02.2020
- Expanded service reach to 15 areas through strategic partnerships with local organizations.
- Enhanced access to essential resources for underserved populations.
- Coordinated outreach programs, resulting in increased participant engagement and satisfaction.
- Conducted needs assessments to tailor programs, enhancing community satisfaction.
- Facilitated workshops empowering participants to utilize community resources effectively.
Education
Project Management: Professional Certificate -
Google
09.2024
High School Diploma -
Penn Foster High School
Scranton10.2016
Skills
- Project Management
- Operations monitoring
- Data evaluation
- Microsoft Office
- Management
- Cross-Functional Leadership
- Organization Skills
- Time Management
- Analytical Skills
- Problem Solving
- Staff training
- Communication Skills
- Staff training
Certification
- CHW 2017, HRSA
- CHW 2023, HRSA
Languages
Spanish
Native language
English
Proficient (C2)
C2
Overview
9
9
years of professional experience
1
1
Certification