Stephany Gomez
Brownsville
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with skill in establishing lasting relationships with customers. Motivated to maintain customer satisfaction and contribute to company success through hospitality. Passionate on building relationships with partners and customers alike.
Seasoned Customer Service Lead with background in managing customer interactions and resolving complex issues. Known for effectively leading teams to enhance productivity, efficiency, and overall customer satisfaction. Demonstrated success in training staff on customer service standards and procedures.
Overview
13
13
years of professional experience
Work History
Customer Service Lead
HEB Grocery Store
Brownsville
04.2024 - Current
- Handled customer inquiries and complaints in a professional manner.
- Developed strong customer relationships to encourage repeat business.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Kitchen Manager
HEB Grocery Store
Brownsville
10.2020 - 04.2024
- Trained new employees to perform duties.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Conducted regular staff meetings to discuss product changes, safety protocols and performance reviews.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
Bakery Assistant Department Manager
HEB Grocery Store
Harlingen
03.2019 - 10.2020
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Packaged finished products for sale in store.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Assisted in creating promotional displays for seasonal and special bakery products.
Central Checkout Manager
HEB Grocery Store
Brownsville
10.2012 - 01.2019
- Interviewed prospective employees and provided input to the CCOM on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints quickly and professionally while upholding company policies and procedures.
- Directed and supervised cashiers to ensure accuracy of transactions.
Education
Associates of Accounting - Accounting And Finance
University of Phoenix
Tempe, AZ07-2018
Skills
- Customer service
- Conflict resolution
- Customer relationship management
- Employee training
- Team leadership
- Problem solving
- Time management
Languages
English
Full Professional
Spanish
Professional
Timeline
Customer Service Lead
HEB Grocery Store
04.2024 - Current
Kitchen Manager
HEB Grocery Store
10.2020 - 04.2024
Bakery Assistant Department Manager
HEB Grocery Store
03.2019 - 10.2020
Central Checkout Manager
HEB Grocery Store
10.2012 - 01.2019
Associates of Accounting - Accounting And Finance
University of Phoenix