Stephany Guerra
San Diego,CA
Summary
Friendly and detail-oriented administrative professional with over 8 years of experience in health care and customer service environments. Skilled in managing high-volume calls, scheduling appointments, verifying insurance, and maintaining accurate patient records, Bilingual in English and Spanish with strong communication skills and a welcoming presence, Passionate about creating a positive experience for children and families.
Overview
11
11
years of professional experience
Work History
traveling patient coordinator
Thunderbird kids orthodontist/ Tiny teeth kids orthodontist
phoenix, Arizona
03.2026 - 09.2026
- Coordinate patient services and communication for pediatric and adult patients.
- Collected and processed patient payments at the front desk.
- Communicate professionally with patients, families, healthcare providers, and other staff.
- Coordinated scheduling of patient appointments and services to ensure seamless patient flow and care delivery.
- Manage patient information and documentation accurately.
- Addressed patient questions and concerns, providing timely assistance to enhance patient satisfaction.
- Coordinate multiple tasks while maintaining attention to detail and confidentiality.
- Provide professional and compassionate customer service in a fast-paced healthcare environment.
- Prepare and process treatment contracts for patients who choose to begin treatment.
- Conducted confirmation calls 3 days and 1 day prior to appointments to ensure patient attendance and readiness.
customer service representative
Marketplace
phoenix, Arizona
10.2023 - 01.2026
- Assist customers with applications for low-income health insurance programs
- Review and update customer accounts and application statuses
- Handle high-volume inbound calls while maintaining professionalism and accuracy
- Provide clear guidance on eligibility, documentation, and next steps
Credit Card Customer Service Representative
Wells Fargo
phoenix, Arizona
04.2020 - 10.2023
- Manage high-volume inbound calls regarding credit accounts and card services
- Provide detailed account support including credit status, payments and disputes
- Navigated multiple internal systems to document account activity accurately
- Providing customer satisfaction and answering in depth account questions
- Delivered solutions-focused service while maintaining compliance standards
Referral Department
Physical Therapy and Hand Center
San Diego, CA
12.2018 - 04.2020
- Answered and routed calls using a multi-line phone system
- Verified insurance eligibility and benefits for patients
- Created and maintained accurate patient charts
- Processed referrals and coordinated follow-up visits
- Managed operations for two clinic locations to ensure smooth daily workflow
Receptionist/Office Admin
R. Coss Drywall
San Diego, Ca
09.2015 - 12.2018
- Managed multi-line phone system and scheduled contractor appointments
- Processed payroll and maintained accurate employee time records
- Recorded payroll data and verified check amounts
- Created and tracked invoices for subcontractors
- Managed company expenses including utilities, rent, and supplies
Education
High School Diploma -
Garfield High School
06-2015
Skills
- -fast Learner
- - High-volume call Handling
- - Customer Account management
- - Insurance verification
- - Patient intake & Chart management
- - Administrative support
- - Payroll processing
- - data entry & Documentation
- - Bilingual (English/Spanish)
- - Strong communication skills and customer service
Timeline
traveling patient coordinator
Thunderbird kids orthodontist/ Tiny teeth kids orthodontist
03.2026 - 09.2026
customer service representative
Marketplace
10.2023 - 01.2026
Credit Card Customer Service Representative
Wells Fargo
04.2020 - 10.2023
Referral Department
Physical Therapy and Hand Center
12.2018 - 04.2020
Receptionist/Office Admin
R. Coss Drywall
09.2015 - 12.2018
High School Diploma -
Garfield High School