Stephany Medina
Smyrna,TN
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence, energetic and enthusiastic with vast experience in hospitality.
Overview
2026
2026
years of professional experience
Work History
CONCIERGE ELITE
Elite
Suwanne, GA
- Established professional relationship with vendors to ensure quality product.
- Maintained an organized filing system for records and documents
- Created detailed itineraries for guests based on their individual needs.
FRONT DESK RECEPTIONIST
Marriott
Sandy Springs, GA
- Answered questions about company location and hours.
- Handle multi-line phone system
- Maintained an organized front desk area
- Update client contact
- Provided Assistance with mails, package delivery and pickup services.
CREW MEMBER
Kale me crazy
Sandy Springs, GA
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Followed all safety and security procedures.
- Placed orders into POS systems.
RECON MANAGER
Procars
Marietta, GA
- Oversee the operations of our detail department.
- Coordinate with sales and service to ensure on-time deliveries.
- Help create and implement strict processes for cleaning vehicles.
- Perform quality control inspections of all vehicles.
- List cars on the website from inventory describing their characteristics to help customer in their buying.
- Take photos of cars.
BDC Service Representative
Beaman Toyota
Nashville
07.2025 - Current
- Assisted customers with inquiries and service scheduling through multiple communication channels.
- Managed appointment bookings and follow-ups to optimize service center efficiency.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with service technicians to ensure timely updates on vehicle status for clients.
- Developed a thorough understanding of service processes to provide informed support to customers.
- Trained new team members on operational procedures and customer interaction protocols.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
Insurance Agent
Valencia Insurance
Nashville
10.2024 - 07.2025
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Conducted thorough policy reviews to ensure comprehensive coverage and compliance.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed strong client relationships through effective communication and personalized service.
- Educated clients on policy details, benefits, and claims processes to enhance understanding.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
MEDICINE
Universidad del Zulia
VenezuelaSkills
- Multitasking
- Attention to Detail
- Analytical Thinking
- Team Leadership
- Process Improvement
- Adaptability
- Self Motivation
- Team Worker
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
BDC Service Representative
Beaman Toyota
07.2025 - Current
Insurance Agent
Valencia Insurance
10.2024 - 07.2025
CONCIERGE ELITE
Elite
FRONT DESK RECEPTIONIST
Marriott
CREW MEMBER
Kale me crazy
MEDICINE
Universidad del Zulia
RECON MANAGER
Procars