Tyler Simut
Huntington Beach,CA
Summary
Motivated hospitality professional with strong expertise in team leadership and customer service. Resolves guest complaints and enhances satisfaction through effective communication. Excels in time management and upholding cleanliness standards in fast-paced environments, consistently delivering exceptional service and fostering positive guest relationships.
Overview
5
5
years of professional experience
Work History
Lead Elite Guest Concierge
Hyatt
Irvine, California
01.2026 - Current
- Managed guest inquiries, delivering tailored recommendations for services and amenities to enhance guest experiences.
- Resolved guest complaints promptly, using effective communication to achieve high levels of guest satisfaction.
- Communicated policy and procedure changes to management team, ensuring alignment in concierge service delivery.
Regency Club Attendant
Hyatt
Irvine, California
06.2024 - 12.2025
- Greeted and welcomed guests upon arrival, ensuring a seamless experience throughout their stay.
- Developed strong relationships with guests through exceptional service and communication.
- Provided excellent customer service by anticipating customer needs.
- Handled guest inquiries and resolved minor complaints, ensuring guest comfort and loyalty.
- Managed reservation systems, enhancing table turnover and guest satisfaction.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
Marketplace Attendant
Hyatt
Irvine, California
03.2024 - 06.2024
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced hotel environment.
- Resolved guest inquiries and issues promptly, ensuring positive experiences.
- Ensured cleanliness and organization in public areas and guest rooms, contributing to overall guest comfort.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
Manager
Plant Power Fast Food
Fountain Valley, USA
03.2021 - 03.2024
- Supervised teams, setting clear objectives and implementing consistent performance policies.
- Organized daily business operations through effective scheduling and delegation of tasks.
- Resolved customer complaints with patience and diplomacy, de-escalating tense situations to maintain positive atmosphere.
- Enforced safety procedures and monitored compliance.
- Demonstrated proficiency in using point-of-sale (POS) systems for order input and payment processing, enhancing order accuracy and speed.
Education
Bachelor of Science (B.S.) - Criminal Justice
California State University, Long Beach
Long Beach, CA05.2025
High School -
Fountain Valley High School
Fountain Valley, CA06.2021
Skills
- Guest Experience Management
- Team Leadership
- Staff training
- Corporate compliance
- Supply management
- Time Management
- Ability to multitask
- Fast-paced adaptability
- Calm under interruption
- Oral communication
- Workplace professionalism
- Punctual
Awards
California State University, Long Beach Dean's Honor List
Accomplishments
Colleague of the Year 2025
Timeline
Lead Elite Guest Concierge
Hyatt
01.2026 - Current
Regency Club Attendant
Hyatt
06.2024 - 12.2025
Marketplace Attendant
Hyatt
03.2024 - 06.2024
Manager
Plant Power Fast Food
03.2021 - 03.2024
Bachelor of Science (B.S.) - Criminal Justice
California State University, Long Beach
High School -
Fountain Valley High School