Julia Seefeldt
Lululemon
New Windsor,NY
7
years of professional experience
Results-driven customer service and operations professional with a strong background in hospitality, food service, and retail management. Led teams to streamline processes and improve customer satisfaction through effective problem-solving and collaboration. Expertise in employee training, financial management, and continuous service delivery improvement.
Work History
Guest Experience Lead
1 Year 3 Months- Oversaw opening and closing shifts, focusing on team coordination and efficiency while upholding Lululemon SOPs.
- Trained new staff members on operating procedures and core values.
- Led organization and product placement during new store opening to streamline workflow and enhance guest experience.
- Taken part in training new members of staff and familiarising them with our operating procedures, as well as our core values.
Shift Supervisor Front Desk Reservations
1 Year 1 Month- Efficiently managed reservations and front desk operations, handling up to 200 guests daily.
- Managed reservations and front desk operations for up to 200 guests daily, ensuring smooth service.
- Resolved guest issues independently, improving guest satisfaction and overall experience.
- Streamlined check-in/out process, significantly reducing guest wait times.
Lead Server
1 Year 5 Months- Supervised and led team of 15+ servers, resulting in 10% increase in table turnover rate.
- Trained new hires across multiple departments, enhancing new employee retention.
- Met or exceeded sales targets as lead server, driving overall restaurant revenue growth.
ROTC Leadership
2 Years- Coordinated training activities for 50 cadets, successfully completing all training exercises and enhancing cadet readiness.
- Led fundraising and event coordination efforts, generating over $5,000 to support program initiatives and enhance cadet experiences.
- Completed Cadet Basic Training Leadership Course, showcasing leadership and organizational skills critical for effective team management.
Lead Cashier/Supervisor
3 Years- Managed cash office operations with zero discrepancies, overseeing daily transactions exceeding $50,000.
- Led a customer service team, improving customer satisfaction scores by 18% through effective coaching and training.
- Cross-trained in bakery, deli, stocking, and front desk operations, enhancing overall departmental workflow.
- Implemented customer feedback strategies, resulting in improved service quality and addressing customer needs more effectively.
Education
Associate in Science - Criminal Justice
Bachelor of Science - Criminal Justice
Skills
Cash handling
Team leadership
Customer relations
Front desk operations
Strategic planning
Operational excellence
Streamline Operational Efficiency
Guest Experience Management
Employee training
Operational efficiency
Timeline
Guest Experience Lead
Lululemon
05.2025 - CurrentRead More
Shift Supervisor Front Desk Reservations
Historic Thayer Hotel
07.2023 - 08.2024Read More
Lead Server
Texas Roadhouse
01.2022 - 06.2023Read More
ROTC Leadership
1SGT of Company
01.2021 - 01.2023Read More
Lead Cashier/Supervisor
Giant Food Store
10.2019 - 10.2022Read More
Southern New Hampshire University
Bachelor of Science from Criminal Justice
Read More
Southern New Hampshire University
Associate in Science from Criminal Justice
Read More