Trina Smith
Summary
Highly communicative professional with more than 20 years of expertise in customer service. A creative support professional with a record of increased responsibility.
Overview
30
30
years of professional experience
Work History
Guest Experience Lead
Out And About Tours
11.2018 - Current
- Enhanced interpersonal communication includes high-level problem-solving and quick turnaround decisions
- Responsible for driving assigned client growth and success by focusing on vendor relationships
- Mastered exceptional customer service to all assigned clients with a focus on VIP and international customers
- Realized flexibility to balance and coordinate numerous priorities without sacrificing creative effectiveness
- Collaborated with hotels, cars, and airlines to efficiently address client concerns and unseen variables
- Provided extraordinary customer service consistent with ultra luxury and high net worth clients
- Extremely proficient in prioritizing and completing tasks in a timely manner, yet very flexible at multitasking
Customer Service Representative
Uber, Lyft
06.2015 - Current
- Achieved high customer satisfaction with timely service and well-maintained vehicles
- Efficiently managed routes for cost-saving and quick service
- Maintained cleanliness for health standards
- Optimized service in high-demand areas for maximum earnings
- Adapted to diverse work conditions, ensuring consistent quality
- Focused on safety and compliance with emergency guidelines
- Completed over 20,000 rides, showcasing commitment and reliability.
Salon Owner/Operator
Glamgurl Imaging Studio
01.1994 - 12.2017
- Managed budgets, financials, and regulatory compliance for salon operations
- Performed financial tasks including accounting and banking
- Provided customized client consultations for tailored solutions
- Increased sales through product education
- Delivered high-quality hair, makeup, and nail services for special events
- Achieved a 98% customer satisfaction rate with excellent service.
Education
Master of Arts - Cosmetology Education
Donahue School of Cosmetology
Philadelphia, PA09.1993
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD06.1991
Skills
- Exceptional Communication and Interpersonal Skills
- Expert in Handling Challenging Customer Interactions
- Strong Professional Networking Capabilities
- Risk Identification and Management
- Expertise in Work Planning and Prioritization
- Commitment to Superior Customer Service
Timeline
Guest Experience Lead
Out And About Tours
11.2018 - Current
Customer Service Representative
Uber, Lyft
06.2015 - Current
Salon Owner/Operator
Glamgurl Imaging Studio
01.1994 - 12.2017
Master of Arts - Cosmetology Education
Donahue School of Cosmetology
High School Diploma -
Eleanor Roosevelt High School
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