Stephany Olivares Rodriguez
Manor,United States
Summary
Dynamic professional with over two years of experience delivering exceptional customer service and communication in fast-paced environments. Known for a strong work ethic, adaptability, and outstanding interpersonal skills. Demonstrating excellent problem-solving abilities, and a consistent commitment to high customer satisfaction. Proactive in multitasking and organization, with a passion for continuous improvement and professional growth across industries, always striving to enhance the overall customer experience.
Overview
4
4
years of professional experience
Work History
Service Advisor
Leif Johnson Ford
Manor, Texas
09.2025 - Current
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Followed up with existing customers regarding past services performed on their vehicles.
Internal Service Advisor
Maxwell Ford
Austin
11.2024 - 08.2025
- Provided repair cost estimates and discussed options with used car sales manager.
- Facilitated communication between Dealership and technicians for job updates and requests.
- Monitored service progress to ensure timely completion within deadlines.
- Coordinated parts ordering for service jobs with internal parts department.
- Create and post invoices for applicable sublet for each vehicle.
- Manage and close files on CDK making sure that all cost are posted before end of month.
Customer Service Representative
Maxwell Ford
Austin
04.2024 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Handled customer transactions by issuing receipts, refunds, and credits efficiently.
Customer Service Representative
Classic Collision
Georgetown
02.2024 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Automotive Service Advisor
Classic Collision
Georgetown
07.2023 - 11.2023
- Greeted customers, identified their needs and provided advice on automotive services.
- Provided estimates of repair costs to customers and discussed options with them.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified time frames.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
Customer Service Representative
Classic Collision
Cedar Park
02.2023 - 07.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Automotive Service Advisor Assistant
Classic Collision
Cedar Park
09.2022 - 02.2023
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided estimates of repair costs to customers and discussed options with them.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
Auto Body Technician
Classic Collision
Cedar Park
02.2022 - 09.2022
- Performed preliminary inspection of vehicles to determine extent of damage.
- Replaced damaged body panels with new or recycled OEM parts.
- Disassembled and reassembled vehicle components as necessary during repairs.
- Repaired structural damage such as broken frames using jacks, hammers, wrenches.
- Inspected completed jobs for quality control purposes prior to releasing vehicles back to customers.
- Checked all bolts, screws, nuts, for proper tightness after completion of repairs.
- Followed workplace safety protocols to prevent injuries, accidents and vehicle damage.
Cashier
Walmart
Manor
09.2021 - 12.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Skills
- Customer service and support
- Cost estimation and analysis
- Service recommendations
- Multitasking and organization
- Computer literacy
- Data entry accuracy
- Call center operations
- Invoice creation
- Appointment scheduling
- Communication skills
- Attention to detail
- Adaptability to change
Languages
Spanish Fluency
Timeline
Service Advisor
Leif Johnson Ford
09.2025 - Current
Internal Service Advisor
Maxwell Ford
11.2024 - 08.2025
Customer Service Representative
Maxwell Ford
04.2024 - 11.2024
Customer Service Representative
Classic Collision
02.2024 - 04.2024
Automotive Service Advisor
Classic Collision
07.2023 - 11.2023
Customer Service Representative
Classic Collision
02.2023 - 07.2023
Automotive Service Advisor Assistant
Classic Collision
09.2022 - 02.2023
Auto Body Technician
Classic Collision
02.2022 - 09.2022
Cashier
Walmart
09.2021 - 12.2021