Stephany R. Kruger
Ankeny
Summary
Results-driven Revenue Specialist known for high productivity and efficient task completion. Skilled in financial analysis, revenue forecasting, and compliance management. Excel in communication, problem-solving, and teamwork, ensuring seamless operations and growth. Committed to maximizing revenue opportunities while maintaining high accuracy and compliance standards.
Overview
13
13
years of professional experience
Work History
Revenue Specialist
Kinseth Hospitality
Coralville
08.2023 - Current
- Analyze market trends, demand forecasts, and competitor performance using systems such as Concerto, N2, STR and other reports
- Analyzed market trends to optimize pricing strategies.
- Managed revenue tracking and reporting to inform strategic decision-making for hospitality operations.
- Guided and supported sales teams in implementing pricing policies, discounts, and promotions to enhance revenue opportunities.
- Developed strategies to drive revenue growth and maximize profitability.
- Collaborated with departments to ensure accurate financial forecasting.
- Monitored competitor activities to identify trends and maintain competitive advantage.
- Coordinated weekly calls across all 21 properties to maintain alignment on objectives and updates.
Sales/Operation Manager
Victoria Cleaners
07.2021 - 08.2023
- Supervise 10 store locations and seven delivery drivers
- Managed daily sales operations and improved team efficiency.
- Implemented new processes to streamline order fulfillment and enhance customer experience.
- Coordinated inventory management to ensure product availability and timely service.
- Cultivated positive relationships with 14 Hy-Vees to enhance collaboration and service delivery.
- Maintained contact with hospitals, hotels, corporate offices, and home delivery route customers to ensure seamless service.
- Supported software system upgrade to improve operational efficiency.
General Manager
Holiday Inn Express and Suites
West Des Moines
09.2018 - 07.2021
- Managed daily operations, enhancing guest experiences and satisfaction.
- Oversaw recruitment, training, and evaluations, developing a skilled hotel workforce.
- Implemented cost control measures to optimize budget management and resource allocation.
- Coordinated maintenance and repairs, ensuring property standards and guest comfort.
- Established relationships with local vendors to support hotel operations and services.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Led team meetings to communicate goals, updates, and foster collaboration among staff.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant General Manager
Holiday Inn Express and Suites
Coralville
05.2017 - 09.2018
- Supervised daily hotel operations to ensure guest satisfaction and service quality.
- Trained and mentored staff on customer service standards and hotel procedures.
- Managed inventory and ordering of supplies for hotel amenities and services.
- Implemented targeted marketing strategies that increased visibility of hotel offerings and enhanced guest attraction.
- Developed training programs for new hires to enhance service delivery skills.
- Resolved customer complaints promptly while maintaining professionalism, resulting in improved guest satisfaction.
- Motivated and led team members to collaborate effectively, achieving sales targets and improving service standards.
Guest Service Manager
Homewood Suites by Hilton
Ankeny
01.2015 - 05.2017
- Resolved guest complaints promptly and effectively.
- Managed daily operations and guest interactions to ensure satisfaction.
- Oversaw front desk operations during peak hours for smooth service.
- Supported day-to-day operations by addressing guest service issues promptly.
- Trained and mentored staff on customer service best practices.
- Identified improvement areas to enhance operational efficiency.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Collected customer feedback through surveys to assess and improve satisfaction levels.
- Implemented new processes and systems to enhance the overall customer experience.
- Assisted in the recruitment, training and management of Guest Service staff.
Front Office Manager
Holiday Inn Express and Suites
Coralville
06.2013 - 01.2015
- Oversee and manage the front desk staff
- Providing exceptional customer service to ensure guests' needs are met and that they enjoy their stay
- Conducted one-on-one meetings with team members to enhance guest service quality
- Led IHG loyalty program initiatives to strengthen customer engagement
- Assisted with breakfast service while managing front desk operations
- Knowledge on how to inspect and clean guest rooms
Education
Bachelor of Science - Hospitality Management
Iowa State University
Ames, Iowa05-2013
Skills
- Revenue optimization
- Pricing strategy
- Financial forecasting
- Market analysis
- Data reporting
- Inventory management
- Sales support
Timeline
Revenue Specialist
Kinseth Hospitality
08.2023 - Current
Sales/Operation Manager
Victoria Cleaners
07.2021 - 08.2023
General Manager
Holiday Inn Express and Suites
09.2018 - 07.2021
Assistant General Manager
Holiday Inn Express and Suites
05.2017 - 09.2018
Guest Service Manager
Homewood Suites by Hilton
01.2015 - 05.2017
Front Office Manager
Holiday Inn Express and Suites
06.2013 - 01.2015
Bachelor of Science - Hospitality Management
Iowa State University