Kristen Holland
League City,TX
Summary
Over 14 years of expertise in revenue cycle management within medical facilities, focusing on debt reduction and payment collection. Demonstrated success in collaborating with insurance companies to resolve issues efficiently. Strong communication skills and ability to manage multiple tasks effectively.
Overview
15
15
years of professional experience
Work History
Senior Billing & Revenue Cycle Specialist
Havenwood Academy INC
01.2019 - Current
- Oversaw claim tracking and provided timely updates to ensure accuracy and prompt resolution.
- Conducted periodic reviews of claims to identify patterns, addressing recurring issues to reduce denials.
- Managed credentialing and recredentialing for Type 1 and Type 2 providers, including NPI management.
- Reconciled accounts in QuickBooks, prepared invoices, and applied deposits for accurate financial records..
- Collaborated with leadership and clinical teams to optimize billing workflows and enhance revenue cycle performance.
Freelance Medical Billing Consultant
Max Revenue Billing Services LLC
League City, USA
01.2018 - 01.2024
- Managed accounts receivable and billing functions for multiple healthcare clients, ensuring timely reimbursements and accurate claim submissions.
- Oversaw credentialing and recredentialing processes for Type 1 and Type 2 providers, including NPI management and payer enrollment.
- Conducted in-depth billing analysis to identify inefficiencies and recommend process improvements that streamlined revenue cycle operations.
- Handled medical billing across nine states, managing commercial, Medicaid, and single case agreements for various treatment programs.
Billing Specialist
Bay Area Surgicare
Webster, USA
01.2016 - 01.2018
- Managed full revenue cycle process, ensuring timely and accurate reimbursements from claim submission to payment posting.
- Reviewed reimbursement requests for coding accuracy and compliance with payer requirements to minimize denials.
- Maintained claim tracking logs, monitoring denial trends and proactively escalating underpayment issues.
- Ensured adherence to HIPAA regulations while managing sensitive patient and financial data.
Billing Office Manager
League City Chiropractic
League City, USA
01.2016 - 01.2018
- Trained administrative staff in billing, records management, and customer support to enhance productivity.
- Oversaw full-cycle accounting functions, including accounts payable, receivable, and financial closeouts.
- Redesigned billing processes, significantly reducing claim errors and resubmission time.
- Developed marketing campaigns, including patient incentives, boosting new client acquisition.
- Monitored insurance claim submissions and payment posting to ensure accuracy and prompt resolution.
Office Manager
Progressive Behavioral Health
League City, USA
01.2011 - 01.2013
- Developed and implemented office policies and procedures for streamlined operations.
- Oversaw financial operations, including billing and coding accuracy.
- Supervised, trained, and evaluated administrative staff for optimal performance.
- Managed prescription refill processes to ensure timely medication access.
- Resolved billing inquiries by providing detailed explanations of various charges.
Education
Associate of Applied Science -
College of The Mainland
Texas City, TXSkills
- Claims management
- Revenue optimization
- Credentialing processes
- Accounts reconciliation
- Process improvement
- Healthcare finance
- Accounts receivable management
Timeline
Senior Billing & Revenue Cycle Specialist
Havenwood Academy INC
01.2019 - Current
Freelance Medical Billing Consultant
Max Revenue Billing Services LLC
01.2018 - 01.2024
Billing Specialist
Bay Area Surgicare
01.2016 - 01.2018
Billing Office Manager
League City Chiropractic
01.2016 - 01.2018
Office Manager
Progressive Behavioral Health
01.2011 - 01.2013
Associate of Applied Science -
College of The Mainland
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