Dianna Smitherman
Hurricane,UT
Summary
Proven Revenue Cycle Billing Resource with a robust background at Pennant Group, enhancing revenue by optimizing billing processes and mentoring teams for peak performance. Expert in ICD-10 and HIPAA regulations, with a knack for leadership and problem-solving. Achieved significant reductions in DSO, demonstrating a commitment to excellence and continuous improvement in healthcare financial management.
Overview
7
7
years of professional experience
Work History
Revenue Cycle Billing Resource
Pennant Group
Remote
06.2024 - Current
Work with biller for multiple home health, hospice, and home care agencies. Help with training, processes, and improving collection outcomes within the portfolio. Work as a partner to the Revenue Cycle Portfolio Leader in creating performance reports, problem solve, to improve bad debt, increase revenue, and lower DSO of the agencies we support. As needed will cover billers when they are out of the office and offer support as needed to the agencies.
Billing Manager
Zion's Way Home Health
Saint George, UT
11.2017 - 06.2024
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Conducted performance reviews and implemented improvement plans.
- Reviewed billing problems, researched issues, and resolved concerns.
Education
Master's of Healthcare Administration - Healthcare Administration
Rasmussen University
Florida09.2024
Bachelor of Science - General Studies
Southern Utah University
Cedar City, UT04.2012
High School Diploma -
Escalante High School
Escalante, UT05.1996
Skills
- ICD-10 Proficiency
- HIPAA Regulations
- HCPCS Coding
- Accounts Receivable
- Patient Registration
- Insurance Verification
- Denial Management
- Medicare knowledge
- Healthcare compliance
- Medicaid knowledge
- Data Analytics
- Claims Management
- Medical Billing
- Collections Management
- Payment posting
- Medical Coding
- Revenue optimization
- Revenue performance
- Billing cycle expertise
- Account Monitoring
- Cash Flow Management
- Account resolutions
- Revenue Enhancements
- Procedure optimization
- Budgetary analysis
- Billing cycle performance
- Charging methodologies
- Revenue quotas
- Revenue metrics analysis
- Clinical personnel support
- Budget monitoring
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking and Organization
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Service Management
- Relationship Building
- Phone and Email Etiquette
- Microsoft Office
- Employee Supervision
- Documentation and Recordkeeping
- Team Management
- Team building
- Data Entry
- Handling Complaints
- Leadership Development
- Task Prioritization
- Office Management
- Self Motivation
- Coaching and Mentoring
- Administration and Operations
- Interpersonal Skills
Timeline
Revenue Cycle Billing Resource
Pennant Group
06.2024 - Current
Billing Manager
Zion's Way Home Health
11.2017 - 06.2024
Master's of Healthcare Administration - Healthcare Administration
Rasmussen University
Bachelor of Science - General Studies
Southern Utah University
High School Diploma -
Escalante High School