Stephany Vences
Indianapolis,IN
Summary
Detail-oriented Registration Specialist with experience in patient intake, insurance eligibility, and accurate EHR data entry. Fluent bilingual support, strong communication, and HIPAA-focused confidentiality help ensure smooth, error-free registration.
Overview
1
1
Language
8
8
years of professional experience
Work History
Registration Specialist
IU Health
Indianapolis, Indiana
03.2024 - Current
- Registered patients using IU Health electronic health records and scheduling systems.
- Entered patient details into electronic health records with high accuracy.
- Checked insurance details and validated information, minimizing potential billing errors.
- Verified insurance coverage and updated demographic information for IU Health patients.
- Protected confidentiality while collecting sensitive patient information during registration.
- Maintained confidentiality of protected health information according to HIPAA regulations.
- Supported clear communication between patients and healthcare providers during registration.
- Addressed patient questions promptly and clarified registration steps.
- Assisted patients with navigating insurance benefits and coverage options to ensure informed decisions.
- Recorded account details and maintained accurate patient intake records.
- Cross-trained staff members on registration processes when needed.
- Used multiple computer systems to access patient information, update records, and verify insurance eligibility.
- Scanned documents and insurance cards for inclusion in patient charts.
Customer Service Representative
PLS check cashing
Indianapolis, Indiana
01.2019 - 10.2019
- Processed check cashing and money transfer requests efficiently and securely.
- Assisted customers with check cashing, money orders, and bill payment services.
- Provided clear information regarding services, enhancing customer satisfaction and loyalty.
- Answered customer questions about fees, services, and branch procedures.
- Verified identification and documents for compliant transactions at PLS check cashing.
- Maintained accurate records for daily transactions and customer files.
- Balanced cash drawer and prepared end-of-shift transaction records.
- Supported branch operations during busy periods at PLS check cashing.
Education
High School Diploma -
Excel Center
Indianapolis, IN02-2018
Skills
- Electronic health records
- Insurance verification
- Time management
- Accuracy
- Detail orientation
- Time management
- Multitasking
- Bilingual proficiency
- Patient communication
Languages
Spanish
Native/ Bilingual
Timeline
Registration Specialist
IU Health
03.2024 - Current
Customer Service Representative
PLS check cashing
01.2019 - 10.2019
High School Diploma -
Excel Center