Elizabeth Ryan
Morgantown
Summary
Detail-oriented professional skilled in patient registration and effective communication. Proven ability to coordinate appointment scheduling and ensure accurate insurance verification, contributing to improved patient experiences.
Overview
4
4
years of professional experience
Work History
Registration Specialist
WVU Medicine Child Development Center
Morgantown
03.2025 - Current
- Managed patient registration processes for child development services.
- Verified insurance information and collected patient demographic data.
- Verified insurance coverage for incoming patients and ensured that all documents were accurate and up-to-date.
- Assisted families with completing registration forms and navigating systems.
- Coordinated appointment scheduling for multidisciplinary teams effectively.
- Maintained accurate electronic health records in the registration database.
- Provided support during intake procedures for new patients and families.
- Communicated with healthcare providers to ensure timely patient access.
- Followed established procedures while registering new patients into the system.
- Prepared documents for release of medical records upon request from authorized personnel.
- Provided customer service support and advice on regulations and requirements regarding various registration programs.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Welcomed patients to facility and assisted with registration sign-in process.
Receptionist
Mountain State Medical Specialties
Morgantown
02.2024 - 02.2025
- Greeted patients and visitors with professionalism and warmth.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed multi-line phone system, directing calls efficiently.
- Scheduled appointments using electronic health record systems.
- Scheduled appointments for clients, customers, and other visitors.
- Verified patient information for accuracy and completeness.
- Coordinated communication between medical staff and patients.
- Processed patient check-ins and check-outs swiftly.
- Assisted with insurance verification and patient inquiries.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a clean and organized reception area.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Handled customer payments accurately to ensure smooth transactions. using cash registers or point-of-sale terminals according to company policies and procedures.
Barista
Target
Morgantown
01.2023 - 01.2024
- Prepared and served high-quality beverages to customers.
- Operated espresso machines and coffee grinders efficiently.
- Assisted customers with menu selections and specialty drinks.
- Provided excellent customer service in a fast-paced environment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Welcomed customers warmly upon entry to create a positive atmosphere. and took orders for coffee drinks, food items, and other beverages.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new team members on drink preparation techniques.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Remained composed during busy periods to ensure efficient service. during high-volume periods and special events.
- Managed inventory of coffee supplies and ingredients regularly.
- Monitored inventory levels of supplies and restocked regularly.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
High School Diploma -
Mapletown JsHs
Mapletown PA05-2022
Veterinary Technician -
Penn Foster Online
07-2026
Skills
- Patient registration
- Electronic health records
- Appointment scheduling
- Insurance verification
- Medical record management
- Client relations
- Interpersonal communication
Timeline
Registration Specialist
WVU Medicine Child Development Center
03.2025 - Current
Receptionist
Mountain State Medical Specialties
02.2024 - 02.2025
Barista
Target
01.2023 - 01.2024
High School Diploma -
Mapletown JsHs
Veterinary Technician -
Penn Foster Online