Summary
Overview
Work History
Education
Skills
Additional Information
Additional Information - Typing Speed
Timeline
Generic

Stephaun Lovelace

Inkster,MI

Summary

Highly motivated and results-oriented professional with over 8 years of experience in customer service, technical support, and sales. Proven ability to build rapport with clients, troubleshoot problems, and exceed expectations in fast-paced environments. Skilled in communication, time management, and problem-solving. Seeking a challenging position to utilize skills and experience to contribute to the success of a growing organization.

Overview

12
12
years of professional experience

Work History

Senior Residential Technician 4

Comcast
05.2016 - Current
  • Performed in-home installations and repairs of Comcast services
  • Provided exceptional customer service, ensuring client satisfaction and addressing all inquiries
  • Maintained a high level of efficiency to complete a maximum number of service calls daily

Online Specialist

Google (Genpact)
01.2015 - 03.2016
  • Provided technical support to Google's small business users regarding Google Maps listings
  • Offered exceptional customer service via phone and email, exceeding Google's standards
  • Promoted within 4 months to assist high-profile clients with verifying chain business listings

Sales Representative

Universal Marketing Group
12.2013 - 08.2014
  • Responded to up to 90 customer inquiries daily, providing detailed product information and facilitating orders
  • Successfully up-sold additional products to enhance customer experience
  • Promoted to Sales Trainer within 3 months due to outstanding performance

Previous Experience

01.2012 - 01.2013
  • Held various positions including Production Worker, Warehouse Selector, Patient Attendant, and Direct Care Worker, demonstrating adaptability and a strong work ethic.

Education

Bachelor of Science in Sports Medicine - Concentration in Athletic Training

Eastern Michigan University
05.2025

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Suite
  • Electrical Troubleshooting
  • Smart Home Integration
  • Time Management
  • Attention to Detail

Additional Information

Fast learner, Adaptable, Team player

Additional Information - Typing Speed

60 WPM

Timeline

Senior Residential Technician 4

Comcast
05.2016 - Current

Online Specialist

Google (Genpact)
01.2015 - 03.2016

Sales Representative

Universal Marketing Group
12.2013 - 08.2014

Previous Experience

01.2012 - 01.2013

Bachelor of Science in Sports Medicine - Concentration in Athletic Training

Eastern Michigan University
Stephaun Lovelace