Stephen Adams
Fowlerville,MI
Summary
Hardworking, attentive, and motivated team player looking to showcase detail-oriented, communication, and problem-solving skills to the success of the company.
Overview
9
9
years of professional experience
Work History
Police Officer
City Of Fenton Police Department
08.2023 - 03.2024
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Conducted various criminal investigations and traffic control initiatives resulting in a safer community.
- Participated in ongoing training opportunities to stay current on best practices, maintaining higher levels of expertise within the field of law enforcement.
- Demonstrated initiative to connect the community and department in various ways outside of day-to-day duties.
- Showed high proficiency knowledge of first aid, firearms, law, safety, and defensive tactics.
Police Trooper
Michigan State Police
09.2020 - 06.2023
- Responded to 911-dispatched calls, reducing the level of crime.
- Demonstrated sound judgement while under pressure, including life-threatening situations, to maintain safety for people and property.
- Participated in 12+ community involvement such as The Mackinac Bridge Walk, multiple city/township fairs, and sporting events.
- Partnered with task forces for additional training and provided the Post with extra resources for impaired drivers.
- Completed 400+ incident reports involving criminal investigations used in court proceedings.
- Proven ability to learn quickly and adapt to new situations.
- Participated in ongoing training opportunities to stay current on best practices, maintaining higher levels of expertise within the field of law enforcement.
- Provided visible presence in the community, promoting trust and deterring potential criminal activities.
Closing Team Leader
Target Corporation
01.2019 - 01.2020
- Evaluated staff's current capabilities, identifying gaps, and developed training for areas of improvement
- Provided training, incentives, mentoring, and feedback to associates to meet or exceed sales goals
- Provided feedback to associates regarding work performance on ongoing basis and performance evaluations
- Screened candidates, performed interviews, and hired and trained new associates
- Led closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management, and shift procedures
- Resolved customer complaints by listening to grievances and correcting issues.
Guest Service Team Leader
Target Corporation
01.2015 - 01.2019
- Supervised customer service operations, including face-to-face interactions, online surveys, and common grievances.
- Continuously managed a team of 25+ employees.
- Built opening and closing procedures and daily store operations, including cash handling, inventory count, deposits, crisis management, and shift procedures to improve efficiency.
- Lifted 60+ pounds to the stock floor, carried merchandise for customers, and assisted with unloading deliveries
- Conducted 100+ interviews and hired/trained new associates
- Interacted with disgruntled customers (English and Spanish) by phone, email, and in person to assist them with store credits, returns, and store/employee feedback.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Education
Michigan Commission On Law Enforcement Standards - Law Enforcement
Michigan State Police Academy
Dimondale, MI03.2021
Computer Information Systems
University of Michigan - Flint
Flint, MIComputer Science
Washtenaw Community College
Ann Arbor, MIHartland High School
Hartland, MI06.2013
Skills
- Integrity
- Multi-tasking
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Customer Service
Timeline
Police Officer
City Of Fenton Police Department
08.2023 - 03.2024
Police Trooper
Michigan State Police
09.2020 - 06.2023
Closing Team Leader
Target Corporation
01.2019 - 01.2020
Guest Service Team Leader
Target Corporation
01.2015 - 01.2019
Michigan Commission On Law Enforcement Standards - Law Enforcement
Michigan State Police Academy
Computer Information Systems
University of Michigan - Flint
Computer Science
Washtenaw Community College
Hartland High School
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