Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHEN A. FICETI

Niles

Summary

Seasoned logistics and transportation professional with 16+ years of experience driving operational excellence, cost reduction, and team performance across complex supply chains. Proven ability to lead dispatch, fleet, and logistics operations with a focus on safety, compliance, and customer satisfaction. Ready to take on the roll of a lifetime.

Overview

8
8
years of professional experience

Work History

National Sales Representative

Container One
06.2025 - Current
  • Develop and maintain relationships with national accounts to drive revenue growth.
  • Identify new business opportunities and expand market share across assigned territories.
  • Collaborate with operations and logistics teams to ensure seamless order fulfillment.
  • Conduct client presentations, negotiate contracts, and close high-value deals.
  • Analyze market trends and customer needs to tailor sales strategies.
  • Maintain CRM records and provide accurate sales forecasts to leadership.

Dispatch Supervisor

Jaro Transportation
04.2022 - 06.2025
  • Directed daily dispatch operations to ensure timely, cost-effective, and safe deliveries.
  • Optimized scheduling, routing, and driver assignments for maximum efficiency.
  • Recruited, trained, and mentored dispatch staff, fostering a high-performance culture.
  • Monitored KPIs to identify inefficiencies and implement corrective actions.
  • Served as escalation point for customer concerns, maintaining strong client relationships.
  • Partnered with leadership to uphold safety standards and regulatory compliance.

Logistics Manager

Metalico
08.2019 - 04.2022
  • Oversaw end-to-end logistics for a regional recycling operation.
  • Negotiated freight contracts, reducing costs and strengthening vendor partnerships.
  • Ensured compliance with federal and state transportation regulations.
  • Managed 46 direct reports across multiple operational functions.
  • Implemented process improvements that enhanced safety and reduced delays.

Operations Manager

PAM Transport
01.2018 - 08.2019
  • Managed a 25-driver fleet, ensuring DOT compliance and operational efficiency.
  • Handled driver scheduling, dispatching, and load planning.
  • Monitored performance metrics and resolved service issues proactively.
  • Strengthened customer relationships through effective communication.
  • Supported budgeting and cost analysis initiatives.

Education

Certificate of Technical Studies - HVAC-R

ETI Technical College
Niles, OH
06-2005

Skills

  • Operational Efficiency & Cost Control
  • Dispatch & Scheduling Management
  • Safety & Compliance (OSHA 10 Certified)
  • Vendor & Client Relationship Management
  • Data Analysis & Spreadsheet Tracking
  • Shipping Documentation & Regulatory Adherence
  • Accounting Principles Knowledge
  • Microsoft Office Suite Expertise
  • AS400
  • Omnitracs
  • TMWSUITE
  • Shared Logic / Rimas
  • Method / Hubspot
  • Effective negotiation
  • Performance tracking
  • Sales software proficiency
  • Time management
  • Multitasking
  • Relationship building
  • Strategic planning

Timeline

National Sales Representative

Container One
06.2025 - Current

Dispatch Supervisor

Jaro Transportation
04.2022 - 06.2025

Logistics Manager

Metalico
08.2019 - 04.2022

Operations Manager

PAM Transport
01.2018 - 08.2019

Certificate of Technical Studies - HVAC-R

ETI Technical College

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