Stephen Akeredolu
Braintree,MA
Summary
Skilled in employee relations, inventory management, and visual merchandising, with a focus on driving sales and customer satisfaction. Organized and knowledgeable about products and store policies to ensure smooth handling of customer inquiries and transactions. Committed to delivering the brand's mission in every customer interaction, with a keen eye for detail and dedication to excellence as a reliable team member.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Best Buy
06.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Solved customer challenges by offering relevant products and services.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Warehouse Crew
Bestbuy
03.2023 - 06.2024
- Assisted in the implementation of a warehouse management system that improved inventory accuracy
- Managed inventory levels to ensure availability of products while minimizing stock-outs and excess inventory
- Conducted regular inventory audits to ensure stock accuracy
Crew
AMC
05.2022 - 02.2023
- Maintained, cleaned and organized work area to ensure building quality
- Trained new crew members on best practices, resulting in improved customer experience
- Communicated effectively with customers and other crew members to ensure a smooth work day
Education
High School Diploma -
Braintree Highschool
Braintree, MA06-2024
Skills
- Creativity
- Teamwork and Collaboration
- Time Management
- Fast Learner
- Customer Service
- Adaptability
- Multitasking
- Motivation and Drive
- Communication Skills
- Critical Thinking and Problem Solving
- Sales Strategies and Expertise
- Professional Demeanor
Accomplishments
- Successfully completed Apple certification, enhancing product knowledge and technical skills to deliver top-tier support for Apple devices.
- Consistently surpassed monthly sales goals by recommending tailored product solutions and upselling premium AppleCare+ and Geek Squad Protection Plans.
- Played a key role in training and mentoring new hires on product knowledge, customer service best practices, and repair protocols, contributing to a high-performing team.
- Utilized Apple certification to provide expert-level support, leading to increased customer loyalty and repeat business by resolving issues on first contact.
Apple Certified
Exceeded Sales Targets
Trained New Team Members
Customer Retention Through Expert Support
Certification
- Computer and Laptop Certification – Demonstrates expertise in selling a range of computers and laptops.
- Home Theater Setup and Calibration Certification – Shows proficiency in selling complex audio/visual systems.
- Mobile Phone and Tablet Certification – Reflects expertise in selling devices, including iPhones and iPads, indicating that you’re familiar with diagnosing and resolving issues on these devices.
- Smart Home Device Certification – Highlights knowledge in setting up and managing smart home technology.
- Networking and Wi-Fi Solutions Certification – Shows a deep understanding of setting up and selling home networks.
Timeline
Sales Associate
Best Buy
06.2024 - Current
Warehouse Crew
Bestbuy
03.2023 - 06.2024
Crew
AMC
05.2022 - 02.2023
- Computer and Laptop Certification – Demonstrates expertise in selling a range of computers and laptops.
- Home Theater Setup and Calibration Certification – Shows proficiency in selling complex audio/visual systems.
- Mobile Phone and Tablet Certification – Reflects expertise in selling devices, including iPhones and iPads, indicating that you’re familiar with diagnosing and resolving issues on these devices.
- Smart Home Device Certification – Highlights knowledge in setting up and managing smart home technology.
- Networking and Wi-Fi Solutions Certification – Shows a deep understanding of setting up and selling home networks.
High School Diploma -
Braintree Highschool
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