Stephen Armstrong
Gastonia,NC
Summary
Former '18-'22 student at WCU, now continuing at UNCC as a Transfer Junior this Fall after a 1-2 year gap year, focusing in Exercise Science. From hospitality, to retail, to sales, to customer service and now to hands on training and leading clients or groups, I have collectively built up years of diverse skills for a variety of different work and team experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NASM Personal Trainer/Group Exercise Instructor
Carmel Country Club
08.2022 - Current
- Kept gym/fitness areas, machines and spaces clean and orderly for members
- Submitted work orders/ordered supplies when needed to keep proper equipment set
- Gave detailed description/advice about movement, the anatomy and biomechanics of the body, nutrition, and form to healthily progress towards goals
- Helped and assisted professionals, Fitness Director's, CT's, and instructors
Server
Happ's Place Barn & Grill
09.2021 - 08.2022
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of alc to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
Fine Dining Server
Julep Farms
05.2020 - 08.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Took and submitted orders, including customer preferences and dietary requirements.
Education
Bachelor of Science - Exercise Science
University of North Carolina Charlotte
Charlotte05.2027
Skills
- Bilingual (English/Spanish)
- Hospitality service expertise
- Point of sale knowledge
- Upselling skills
- Event service
- Wine service
Affiliations
Brother of Sigma Phi Epsilon since '19
Certification
- NASM Cert. in Nutrition..(coming Summer/Fall)
- NASM Cert. in Personal Training ‘22
- Certified Microsoft Specialist '18
- Certified in BB&T Financing '17
- Certified Sigma Six White Belt '17
- Scholar-Athlete '16-'17
Timeline
NASM Personal Trainer/Group Exercise Instructor
Carmel Country Club
08.2022 - Current
Server
Happ's Place Barn & Grill
09.2021 - 08.2022
Fine Dining Server
Julep Farms
05.2020 - 08.2021
Bachelor of Science - Exercise Science
University of North Carolina Charlotte
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