Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephen Arnold

O'Fallon,MO

Summary

With a proven track record at Spectrum, I excel in DNS and DHCP management, enhancing network security, and driving IT infrastructure improvements. My strong communication skills complement my technical expertise, leading to significant operational efficiencies. Leveraging core networking skills, I consistently deliver solutions that exceed employer expectations.

Overview

22
22
years of professional experience

Work History

IT Specialist Rep II

Spectrum
Town and Country, MO
10.2022 - Current
  • Resolved software problems affecting network performance.
  • Fixed complex challenges with network communication standards.
  • Managed reliability of DHCP and Active Directory.
  • Implemented firewall configurations for enhanced network security.
  • Deployed network monitoring solutions for IT infrastructure.
  • Developed automation scripts for routine processes in IT operations.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Resolved device-specific problems.
  • Recorded detailed accounts of client communications and dealings.
  • Executed ping tests and traceroutes to identify network problems.

Unit Manager

St. Louis County
Clayton, MO
10.2006 - 08.2022
  • Ensured secure management of confidential data.
  • Identified trends in data to enhance business processes.
  • Utilized Word and Outlook for detailed documentation and communication.
  • Facilitated job-related task training for newcomers.
  • Resolved hardware/software issues for more than 60 users with timely technical support.
  • Utilized diagnostic skills to pinpoint underlying technical problems.
  • Developed expectations and monitored KPIs and SLAs to identify areas of achievement and areas in need of improvement.
  • Ensured high productivity levels among 30 staff members on multiple shifts.
  • Coordinated meetings for discussing operational guidelines.
  • Mentored staff to build skills and confidence.
  • Completed comprehensive performance assessments for unit staff.
  • Boosted motivation levels by implementing effective strategies.
  • Executed continuous educational goals to enhance staff skills in safety, quality, and core measures.
  • Leveraged technology for operational efficiency.

Technology Sales Supervisor

Circuit City Stores
Fairview Heights, IL
06.2002 - 09.2006
  • Implemented effective strategies to cross-sell diverse products.
  • Oversaw daily workflow processes for efficient operation.
  • Ensured compliance with security protocols when configuring systems or installing new applications.
  • Monitored IT project progress using tools like JIRA.
  • Evaluated new technological advancements.
  • Implemented software upgrades, and monitored system performance to maintain optimal functionality.
  • Contributed technical knowledge in new project development.
  • Maintained hardware and software asset documentation accurately.
  • Guided customers through upgrade and migration processes.
  • Built trust and loyalty translating business objectives into effective solutions.
  • Delivered solutions to computer-related problems.

Education

Some College (No Degree) - Cyber Security

University of Wilmington

Skills

  • Core Networking Skills
  • DNS and DHCP Management
  • Network Support Services
  • Network Data Analysis
  • Basic Automation Scripting
  • Strong communication and teamwork
  • IP Address Management
  • Network Security Fundamentals

Affiliations

  • Network Fundamentals and Troubleshooting – Online Course, Udemy, 2024
  • Cloud Computing Essentials – Online Course, Coursera, 2023
  • Technical Support Fundamentals - Online Course, Coursera, 2022
  • The Bits and Bytes of Computer Networking: Online Course, Coursera, 2022

Timeline

IT Specialist Rep II

Spectrum
10.2022 - Current

Unit Manager

St. Louis County
10.2006 - 08.2022

Technology Sales Supervisor

Circuit City Stores
06.2002 - 09.2006

Some College (No Degree) - Cyber Security

University of Wilmington

Similar Profiles

CREATE PROFILE
Stephen Arnold