Stephen Ayers
Houston,Texas
Summary
Dedicated and adaptable professional with a diverse background in healthcare, customer service, and residential support roles. Experienced in administrative tasks and patient-facing responsibilities in medical settings, providing efficient assistance to physicians and delivering exceptional patient care. Demonstrated leadership skills as a Resident Assistant, excelling in conflict resolution, safety, and community-building. Proven ability to multitask and work effectively as a team player in fast-paced restaurant environments, consistently delivering exceptional service as a crew member. Recognized for reliability, strong people skills, and the ability to maintain a welcoming and organized atmosphere across diverse roles.
Overview
3
3
years of professional experience
Work History
Resident Assistant (RA)
McNeese State University
08.2022 - 05.2023
- Safety and Security: Conducted routine fire watches, ensuring the building complied with safety protocols and that residents were safe in all situations
- Responded promptly to both emergency and routine calls, frequently serving as the primary contact for residents in need
- Conflict Resolution: Established myself as a trusted resource for residents, regularly helping to mediate and resolve conflicts
- Created an approachable environment, encouraging residents to come to me with concerns
- Community Engagement: Organized events and social gatherings to foster community and build connections among residents
- Facilitated mixers and activities to ensure that students had a supportive and welcoming living environment
- Facility Maintenance: Maintained the cleanliness and order of dorms and hallways, conducting regular checks to uphold standards and providing a safe, welcoming space for all residents
- Ambassador Role: Represented McNeese State University as a student ambassador, meeting with prospective students and their families
- Addressed questions and concerns about dorm life, helping build a positive impression of the university’s residential experience
- On-Call Responsibilities: Carried out on-call duties outside of regular hours, providing 24/7 support for residents and responding to emergency situations with a calm, professional approach
Crew Member
Raising Cane's
03.2022 - 01.2023
- Adapted to multiple roles, including cashier, cook, and drive-thru attendant, ensuring smooth and efficient operations across shifts
- Managed front-of-house and drive-thru orders, providing friendly and prompt customer service
- Performed back-of-house tasks such as food preparation, oil changes, and kitchen maintenance to maintain cleanliness and high-quality standards
- Set up and organized beverages and inventory for efficient, streamlined service
- Demonstrated flexibility and teamwork by covering various roles as needed to support team goals and meet customer demand
Medical Assistant
Statcare Medical Clinic
01.2020 - 12.2020
- Administrative Support: Assisted the physician with clerical tasks, including organizing paperwork, filing documents, and managing patient records to ensure smooth operations
- Front Desk Management: Handled phone calls and scheduled appointments, coordinating with patients to provide a positive, efficient experience upon their arrival
- Patient Interaction: Worked at the front desk to greet and check in patients, creating a welcoming environment and addressing any initial questions or concerns
- Medical Scribing: Documented patient information and interactions as a scribe for the physician, ensuring accurate and thorough medical records
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
University of Houston
Houston, TX11.2024
McNeese State University
Lake Charles, LA05.2023
Skills
- Interpersonal skills
- Problem-solving
- Multitasking
- Reliable work ethic
- Attention to detail
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Reliable team player
- Appointment setting
- Medical records management
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Clear communication
- Cleaning
- Taking orders
- Cleaning and sanitizing
- Friendly, positive attitude
Timeline
Resident Assistant (RA)
McNeese State University
08.2022 - 05.2023
Crew Member
Raising Cane's
03.2022 - 01.2023
Medical Assistant
Statcare Medical Clinic
01.2020 - 12.2020
McNeese State University
University of Houston
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