Hi, I’m
Shakiyah Howell
Racine,WI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Overview
7
years of professional experience
1
Certification
Work History
Lakeview Specialty Hospital and RehabWaterford, WI
Resident Assistant (RA)
12.2022 - 12.2023
Job overview
- I worked with a hoyer
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Increased participation in residence hall activities by creating engaging promotional materials and advertising campaigns.
Panera BreadOak Creek, WI
Assitant Manager
09.2022 - 03.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
CELESTIAL CARERacine, WI
Personal Care Aide
11.2021 - 11.2022
Job overview
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Improved client satisfaction by providing personalized care and attention to their specific needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
COMMUNITY PATHWAYSRacine, WI
Home Health Aide
01.2019 - 11.2021
Job overview
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
KFCRacine, WI
Assistant Manager
01.2018 - 04.2019
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Jimmy Johns inshop Jimmy John's SandwichesRacine, WI
Cashier and Customer Service
01.2017 - 11.2017
Job overview
- I here I'm a very good cashier people really like me never had a customer say any thing negative about me
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
Park High SchoolRacine, WI
06.2017
Skills
- Food Service (4 years) (7 years)
- Customer Service (5 years) (10 years)
- Crew Member
- Cash Handling (5 years) (10 years)
- Cashiering (7 years)
- Cleaning Experience (5 years)
- Food Preparation (3 years) (6 years)
- Food Safety (3 years) (7 years)
- Host/Hostess (2 years) (4 years)
- Kitchen Experience (3 years)
- Restaurant Experience
- Organizational Skills
- Supervising Experience (4 years)
- Serving
- Stocking (3 years)
- Home Care
- Cooking
- Hospital Experience
- Dementia Care (4 years)
- Senior Care
- Care plans
- Nursing
- Hoyer lift
- Patient monitoring
- Communication skills
- Front desk
- Hospitality
- Alzheimer's care
- Time Management
- Team Player
- CPR Certified
- Activity Planning
- Supportive
- Laundry
- Bed making
- Indirect Patient Care
- Patient Management
- Issue Resolution
- Incident Reporting
- Crisis Management
- Active Listening
Certification
Serve Safe Certified
Certified Home Health Aide
- Certified CPR
- Dementia patient
- Alzheimer's disease
Age
25
Timeline
Resident Assistant (RA)
Lakeview Specialty Hospital and Rehab
12.2022 - 12.2023
Assitant Manager
Panera Bread
09.2022 - 03.2023
Personal Care Aide
CELESTIAL CARE
11.2021 - 11.2022
Home Health Aide
COMMUNITY PATHWAYS
01.2019 - 11.2021
Assistant Manager
KFC
01.2018 - 04.2019
Cashier and Customer Service
Jimmy Johns inshop Jimmy John's Sandwiches
01.2017 - 11.2017