Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Barsell

Cranston

Summary

Proven security and dispatch professional with a track record of enhancing safety and efficiency at ABM Industries and Airport Taxi Inc. Warwick, RI. Excelled in surveillance, access control, and emergency response, alongside exceptional verbal communication and customer service. Demonstrated reliability and a keen ability to de-escalate situations, ensuring a secure and welcoming environment for all.

Overview

29
29
years of professional experience

Work History

Security Guard

ABM Industries
02.2023 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Completed full building and grounds patrols to spot and investigate concerns.

Business closure due to onset of Pandemic (03/2020).

03.2020 - 02.2023
As a result of the Pandemic, beginning 03/2020, Airport Taxi / Limo service went out of business.

Office Manager/Transportation Dispatcher

Airport Taxi Inc. Warwick, RI.
09.1995 - 03.2020
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Dispatcher

Airport Taxi Inc.
09.1995 - 03.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Education

High School Diploma -

Newton South High School
Newton, MA
06.1973

Skills

  • Verbal and written communication
  • Workplace Safety
  • Patrolling
  • Security Protocols
  • Security procedures knowledge
  • English fluency
  • Incident Reporting
  • Work ethic
  • Punctuality
  • Emergency Response
  • Keen observer
  • Surveillance
  • Access Control
  • Reliability
  • ID Verification
  • Vehicle inspections
  • Guard Post Rotation
  • Perimeter security
  • De-Escalation Techniques

Timeline

Security Guard

ABM Industries
02.2023 - Current

Business closure due to onset of Pandemic (03/2020).

03.2020 - 02.2023

Office Manager/Transportation Dispatcher

Airport Taxi Inc. Warwick, RI.
09.1995 - 03.2020

Dispatcher

Airport Taxi Inc.
09.1995 - 03.2020

High School Diploma -

Newton South High School

Similar Profiles

CREATE PROFILE
Stephen Barsell