Stephen Battaglia
Saugus,MA
Summary
Dedicated professional with a proven track record of excelling in communication, leadership, critical thinking, and marketing skills essential for driving successful sales initiatives. Demonstrated ability to effectively navigate complex sales operations and deliver results through strategic decision-making and problem-solving. Adept at fostering strong relationships with clients and colleagues to achieve mutual goals and drive business growth. Committed to continuous learning and development to stay ahead in the ever-evolving sales landscape.
Overview
14
14
years of professional experience
Work History
Order Fulfillment Coordinator
North Coast Seafood
Boston, Ma
09.2021 - Current
- Managed a high volume of incoming customer inquiries via phone and email, providing prompt and satisfactory resolutions
- Coordinated with warehouse personnel to prioritize shipments based on urgency and special requests from customers
- Processed customer orders accurately and efficiently, ensuring timely delivery
Influencer
Social Media Influencer, Saugus MA
Saugus, MA
01.2011 - Current
- Implementing social media marketing trends to create a following among social media accounts across several social media platforms and utilizing these accounts to market and advertise products and services.
- Handling and managing accounts for influencers, artists, and models, as well as curating and growing my own accounts across platforms such as Tik Tok/Instagram and X to drive traffic to client accounts.
Customer Development Representative
Power Home Remodeling
Waltham Ma
11.2020 - 05.2021
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
- Streamlined team communication by implementing efficient tools for better tracking of customer interactions.
- Delivered exceptional customer service, resolving concerns and providing product knowledge to drive repeat business.
Warehouse Associate
National Oak Distributors, Somerville MA
Somerville, MA
06.2018 - 03.2020
- Work with a team to prepare and fulfill orders for delivery/pickup while running the customer service department, provide excellent service to customers, maintain/build lasting relationships with customers, and continuing to sell more product.
Childcare Assistant
Patti-Cake Daycare Center, Everett MA
Everett, MA
06.2012 - 03.2020
- Holder of the Child Care Professional (CCP) Certification, instructed small groups of children in basic concepts, promoted good behavior, and created a safe, fun and developmentally-appropriate environment for the students.
Education
BA Degree - Political Science
University of Massachusetts Amherst
Amherst, MA05.2019
Skills
- Strong communication and interpersonal skills
- Thorough understanding of Microsoft Word, PowerPoint, and Excel
- Marketing skills, especially through the media
- Teamwork and leadership initiative
- Ability to multitask and manage time effectively
- Purchase order management
- Invoicing and billing
LANGUAGES
English
Intermediate Spanish
COURSES TAKEN
- Political Economics Macroeconomics Microeconomics
- Money and Banking Political Organizations
- American Political Ideologies
- Constitutional and Civil Law
Timeline
Order Fulfillment Coordinator
North Coast Seafood
09.2021 - Current
Customer Development Representative
Power Home Remodeling
11.2020 - 05.2021
Warehouse Associate
National Oak Distributors, Somerville MA
06.2018 - 03.2020
Childcare Assistant
Patti-Cake Daycare Center, Everett MA
06.2012 - 03.2020
Influencer
Social Media Influencer, Saugus MA
01.2011 - Current
BA Degree - Political Science
University of Massachusetts Amherst