Stephen Benson
Moppert Bros Auto Collision
Egg Harbor City,NJ
30
years of professional experience
Results-driven Auto Collision Professional with over 30 years of management and estimating experience, achieving a 99.1% CSI. Delivered consistent organizational success through structured practices and the ability to thrive under pressure, effectively adapting to challenges to enhance brand reputation.
Work History
Store Manager
1 Year 7 Months- Implemented and monitored daily operational procedures to ensure effective workflow and adherence to safety regulations.
- Led team of technicians, driving professional development and skill enhancement initiatives.
- Evaluated performance metrics to drive operational enhancements and boost profitability.
- Directed daily operations to uphold a clean and safe environment for customers and employees.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Led a team of store employees to enhance operational efficiency through effective communication and positive reinforcement.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
5 Years 4 Months- Led daily operations, ensuring efficient workflow and quality standards across all departments.
- Trained and mentored team members to enhance performance and customer service skills.
Body Shop Mgr/ Estimator
7 Years 4 Months- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Managed team performance, providing coaching and mentorship to enhance skills.
Body Shop Mgr
2 Years- Oversaw daily operations ensuring quality control and compliance with safety standards.
- Coordinated with insurance companies to facilitate claims processing and customer satisfaction.
- Developed and maintained relationships with vendors to source high-quality materials at competitive prices.
- Led team meetings to review progress, address challenges, and align on strategic goals for the shop.
Estimator
1 Year 11 Months- Developed accurate cost estimates for collision repairs using industry-standard software and tools.
- Collaborated with technicians to assess damage and determine repair requirements efficiently.
- Analyzed market trends to refine pricing strategies and enhance service offerings.
- Reviewed insurance documentation to ensure compliance with policies and expedite claims processes.
Body Shop Mgr
10 Years 1 Month- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
Education
Diploma
Skills
Automotive Certifications
Collision Repair Certifications
Estimating Software
DRP experience
Team building and leadership
Outstanding communication skills
Problem-solving
Positive attitude
Customer service
Team Collaboration
Timeline
Store Manager
Moppert Bros Auto Collision
01.2025 - CurrentRead More
Store Manager
Caliber Collision
09.2018 - 01.2024Read More
Body Shop Mgr/ Estimator
ABRA (Keenan Auto Body)
01.2011 - 05.2018Read More
Body Shop Mgr
Malias Auto Body
11.2008 - 11.2010Read More
Estimator
Collison Max
11.2006 - 10.2008Read More
Body Shop Mgr
Maaco Auto Body
09.1996 - 10.2006Read More
Eastern High School
Diploma
Read More
PERSONAL
- Wigs and Wishes Contributor and Volunteer
- Fresh Start Church Member/Greeter
- Crossroads Fellowship Outreach Program Volunteer
- Gloucester County Community Church, Leader, Neighbor’s Nearby Program