Stephen Boyd
Brandon,FL
Summary
Accomplished Heavy Equipment Technician with an impressive 18-year history in the industry. Demonstrating extensive practical experience, I have refined my abilities in maintaining and repairing a wide range of heavy equipment. Moreover, I have obtained multiple training certificates that have strengthened my expertise in this field. Committed to ongoing professional growth, I have successfully completed leadership training, equipping me with the skills to lead and collaborate effectively with teams.
Overview
18
18
years of professional experience
Work History
Field Service Tech 1
Ringpower
02.2024 - Current
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Reduced downtime by promptly addressing and resolving technical issues in the field.
- Assisted in training new team members, ensuring consistent performance across the department.
Technical Communicator
Ringpower
10.2022 - 02.2024
- Assisted Technicians within the company by helping troubleshoot machines remotely and walking them through proper troubleshooting procedures.
- Assisted techs in the field or shop with troubleshooting of uncommon issues with machines
- Communicated directly with CAT for Field follow machines, Dealer PPM meetings and further information on troubleshooting uncommon issues with machines.
- Completed Contamination control audits to ensure all branches were staying within proper cleanliness guidelines.
Field Service Dispatcher
Ringpower
06.2020 - 10.2022
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Streamlined communication between customers and technicians for timely service delivery.
- Managed a group of eight Technicians
PIP Cpprdinator
Ringpower
04.2019 - 06.2020
- Managed six technicians for PL systems and CAT PI's
- Maintained multiple spreadsheets and data for weekly reports
- Worked to help facilitate field service needs when necessary
Field Service Tech 2
Ringpower
04.2015 - 04.2019
- Trouble shoot and repair machines
- Made repairs and component replacements when necessary
Service Technician 3
Ringpower
07.2006 - 04.2015
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Performed repairs on machines to ensure they were completed in a timely manner for the customer.
- Made repairs and component replacements when necessary
Education
High School Diploma -
Bloomingdale High School
Brandon, FL05.2007
Skills
- System diagnostics
- Equipment Installation
- Hardware upgrades
- Schematic Interpretation
- Safety awareness
- Equipment installation and repair
- Educating customers
- Troubleshooting systems
- System Repair
- Electrical Troubleshooting
- Reliability
Timeline
Field Service Tech 1
Ringpower
02.2024 - Current
Technical Communicator
Ringpower
10.2022 - 02.2024
Field Service Dispatcher
Ringpower
06.2020 - 10.2022
PIP Cpprdinator
Ringpower
04.2019 - 06.2020
Field Service Tech 2
Ringpower
04.2015 - 04.2019
Service Technician 3
Ringpower
07.2006 - 04.2015
High School Diploma -
Bloomingdale High School
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