Stephen Brock
Wilmington
Summary
Dynamic leader with a proven track record at Casey's Buffet and Barbecue, excelling in operations management and team building. Successfully implemented cost-saving measures, enhancing profitability while fostering strong relationships with clients and vendors. Adept at problem resolution and optimizing efficiency, ensuring high employee satisfaction and operational success.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager, Services , Cashier, Caterer
Casey's Buffet and Barbecue
02.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Delivery Driver Manager
Chopstix/Asian Best
02.2011 - 05.2018
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Verified validity of vehicle inspection stickers and registrations.
- Recruited hired, and trained new drivers to ensure proper staffing levels were maintained at all times.
- Monitored inventory levels to maintain appropriate stock of essential supplies, avoiding costly delays due to shortages.
Taxi Dispatcher
Port City Taxi
05.2016 - 03.2017
- Implemented effective strategies for managing peak periods, ensuring smooth operations during busy times.
- Leveraged advanced knowledge of local geography to quickly direct drivers toward optimal routes and destinations.
- Employed strong multitasking abilities when juggling multiple tasks simultaneously without sacrificing accuracy or attention to detail.
- Optimized route planning for drivers, reducing fuel costs and improving overall efficiency.
Education
John T. Hoggard Highschool
Wilmington, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Team leadership
- Staff management
- Relationship building
Timeline
General Manager, Services , Cashier, Caterer
Casey's Buffet and Barbecue
02.2017 - Current
Taxi Dispatcher
Port City Taxi
05.2016 - 03.2017
Delivery Driver Manager
Chopstix/Asian Best
02.2011 - 05.2018
John T. Hoggard Highschool
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