Stephen Brown
Baltimore,MD
Summary
Innovative worker with 8 years of experience in health services and customer service. Knowledgeable about instruction with great multitasking ability. Passionate about individualized student relationships and hands-on learning.
Overview
7
7
years of professional experience
Work History
Mental Health Preceptor
Sheppard Pratt Health System
11.2023 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Assisted in the development of group therapy programs, contributing to a more supportive environment for patients.
- Monitored patient progress through regular assessments and documentation.
Volunteer Child Mentor
Continuous Growth Office
04.2020 - Current
- Enhanced mentee''s self-esteem by providing consistent support and encouragement.
- Built strong relationships with mentees, fostering trust and open communication.
- Organized interactive activities to promote social skills development among mentees.
Student Mediator
Baltimore City Public Schools
08.2018 - 03.2020
- Routinely met with students and teachers regarding in class issues and discussed solutions to academic distractions.
- Reduced conflicts among students by facilitating peer mediation sessions and promoting open communication.
- Improved student relationships through active listening, empathy, and problem-solving techniques during mediation sessions.
- Tracked academic performance
Placement Specialist
Integrity Staffing
09.2018 - 08.2019
- Developed customized job search strategies for candidates, maximizing the likelihood of successful placements.
- Performed all required data entry tasks in client systems; paying close attention to detail in high-volume setting.
- Provided comprehensive support to job seekers throughout the application process, offering guidance on resume writing, interview preparation, and negotiation tactics.
- Provided excellent customer service to all applicants, ensuring they feel welcomed through out the process.
Package Handler
Rite Aid
01.2018 - 08.2018
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Janitorial Supervisor
LA Fitness International
12.2016 - 01.2018
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Improved cleanliness and organization of facilities by implementing janitorial procedures and protocols.
- Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
- Developed efficient work schedules for janitorial staff to ensure productivity.
Education
Pyschology
Valley Forge Military College
Wayne, PA04.2021
High School Diploma -
Heritage High School
Baltimore, MD05.2014
Skills
- Role Modeling
- Clinical Supervision
- Client Support
- People Oriented
- Type 40-50 WPM
- Progress Monitoring
- Relationship Building
- Excellent Communication
- Scheduling
- Issue Resolution
- Inventory Management
- Documentation And Reporting
- Microsoft System Center
- Salesforce
- Customer Service
Additional Information
References:
Elston Howard (Mentor)- 443.515.8191
Tynia Harris (Co worker)- 443.685.8702
Lawrence Weldon (Mentor)- 443.310.1940
Timeline
Mental Health Preceptor
Sheppard Pratt Health System
11.2023 - Current
Volunteer Child Mentor
Continuous Growth Office
04.2020 - Current
Placement Specialist
Integrity Staffing
09.2018 - 08.2019
Student Mediator
Baltimore City Public Schools
08.2018 - 03.2020
Package Handler
Rite Aid
01.2018 - 08.2018
Janitorial Supervisor
LA Fitness International
12.2016 - 01.2018
Pyschology
Valley Forge Military College
High School Diploma -
Heritage High School
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