Johnathon Tovar
Menomonee Falls,WI
Summary
Highly skilled and adaptable professional with a diverse background in front-of-house management at a high-end restaurant and mental health technician roles within a mental health hospital. With a proven track record of success in both the hospitality and healthcare sectors, I bring a unique blend of customer service expertise, leadership and problem-solving skills, and compassionate patient care to any team.
Overview
7
7
years of professional experience
Work History
Mental Health Technician
Rogers Behavioral Health
Oconomowoc, WI
06.2022 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Front of House Manager
Rodizio Grill
02.2021 - 05.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed up to 50 Employee's a shift.
Bartender
The Norbert
05.2020 - 09.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Casablanca's
12.2019 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Bartender
The Rock River Tap
12.2016 - 12.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Orchestrated numerous private parties, business meetings and formal engagements.
- Set up bar for operation, obtained cash bank and stocked service bar.
Forklift Operator
John Deere
01.2018 - 08.2018
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
Bachelor of Science - Psychology
University of Wisconsin - Milwaukee
Milwaukee, WI12.2023
High School Diploma -
Horicon High School
Horicon, WI06.2017
Skills
- Staff Scheduling
- Hospitality Management
- Resolving Disputes
- Corporate Regulations
- Investigating Complaints
- Training and Coaching
- Staffing and Sales Reporting
- Quality Improvement Leadership
- Role Modeling
- Corrective Actions
- Managed Employee Satisfaction
- Patient Intervention
Timeline
Mental Health Technician
Rogers Behavioral Health
06.2022 - Current
Front of House Manager
Rodizio Grill
02.2021 - 05.2022
Bartender
The Norbert
05.2020 - 09.2020
Bartender
Casablanca's
12.2019 - 03.2020
Forklift Operator
John Deere
01.2018 - 08.2018
Bartender
The Rock River Tap
12.2016 - 12.2019
Bachelor of Science - Psychology
University of Wisconsin - Milwaukee
High School Diploma -
Horicon High School