- Woodworking - I own and operate a small hobby business, Last Frontier Creations, which allows myself to enjoy my hobby while being able to give back to the community By providing quality craftsmanship and reasonable prices
Stephen Campbell
ANCHORAGE,AK
Summary
Experienced warranty professional with a strong background in managing warranty claims and ensuring policy adherence. Proven ability to enhance warranty processes and effectively handle customer inquiries. Recognized for collaborative approach and flexibility in meeting changing business needs, while maintaining a focus on detailed record-keeping and customer satisfaction. Accomplished Planner Superintendent and Maintenance Supervisor at the Municipality of Anchorage, excelling in warranty management and claims processing. Skilled in budget planning and records maintenance, demonstrating a keen ability to enhance operational efficiency and customer satisfaction. Expertise in strategic oversight and leadership, resulting in a significant improvement of over 30% in warranty claim handling.
Overview
23
23
years of professional experience
Work History
Warranty Administrator/Maintenance Supervisor
MUNICIPALITY OF ANCHORAGE
05.2016 - Current
- Overall responsibility includes day-to-day administration of all warranty claim processing and communication with customers and MOA business segments to insure proper and thorough review and handling of claims, registrations, campaigns, and warranty coverage
- Directs and supervises the activities of various tradesmen work
- Capital improvements Budgeting Hiring and evaluating Core Responsibilities:
- Process Business Partner warranty claims and supporting documents in a timely, efficient manner per published MOA policies and procedures; investigate all questionable Warranty Claim Applications
- Work with Technical Support personnel to ensure timely completion of warranty authorization activities
- Work with Reliability Engineering to maintain Material Return programs for replaced parts and accessories
- Update “Required” returned parts list as necessary
- Perform service administration functions including the maintenance of owner registration information by updating Product Center
- Assist Business Partners with questions and solutions via e-mail or telephone regarding policy and procedures within authorization framework
- Assist and/or coordinate warranty audits as requested
- Assist with campaigns as requested
- Perform other duties, tasks and responsibilities as assigned by management
Heavy Equipment Journeyman Technician
MUNICIPALITY OF ANCHORAGE
11.2015 - 05.2016
- Equipment Technician are inspecting, adjusting, diagnosing, maintaining, initiating parts requisition, and repairing heavy equipment and/or light duty vehicles
- This position requires welding, fabricating, and mounting skills
- Knowledge, skill, and ability in utilization of the standard and complex diagnostic tools of the trade
- Performs preventive maintenance services, department of transportation brake inspection, and all phases of tire maintenance
- Performs complete inspections on the equipment/vehicles, including all attached components to facilitate seasonal re-builds
- Performs 1/M emissions tests
- Performs mechanical duties requiring the operation and use of a wide variety of hand and power-driven tools and equipment
- Ensures the quality and expediency of all work performed
- Utilizes the equipment maintenance management software to document work performed
- Must provide own standard tools of the trade
- Maintained a safe, clean, and harmonious work environment
- And performs other duties assigned
Safety Pro/Maintenance Superintendent/General Foreman
Strategic Construction Solutions
01.2015 - 10.2015
- Overall responsibility includes day-to-day administration of all Mine Maintenance processing and communication with stakeholders and SCS business segments to insure proper and thorough review and handling of claims, registrations, campaigns, and warranty coverage
- Directs and supervises the activities of various tradesmen work
- Capital improvements Budgeting Hiring and evaluating 1
- Provided project controls, cost estimations, and other business support services to technical line management
- 2
- Reported and documented unsafe conditions, equipment, and/or injuries
- 3
- Performed routine maintenance on equipment on an as-needed basis
- 4
- Restocked and organized items as necessary and as directed
- 5
- Maintained inventory of spare parts inventories and completed purchase requisitions as necessary
- 6
- Inspected products to ensure the highest quality
- 7
- Trained contract workers to perform general warehouse duties to company standards
- 8
- Detected machine malfunctions and problems, then repaired, maintained, and replaced parts on dies accordingly
Mine Mobile Maintenance Planner/General Foreman/Superintendent
Capstone Mining Corp
10.2013 - 12.2014
- Project Planning Provided project controls, cost estimations and other business support services to technical line management
- Documentation Reported and documented unsafe conditions, equipment and/or injury
- Equipment Maintenance Performed routine maintenance on equipment on as-needed basis
- Inventory control Restocked and organized items as necessary and as directed
- Purchasing Maintained inventory of spare parts inventories and completed purchase requisitions as necessary
- Product Inspection Inspected products to ensure highest quality
- Supervision Trained contract workers to perform general warehouse duties to company standards
- Machine repair Detected machine malfunctions and problem-solved accordingly
- Repaired, maintained and replaced parts on dies
Mine Mobile Maintenance Planner
BHP Billiton
08.2012 - 10.2013
- Project Planning Provided project controls, cost estimations and other business support services to technical line management
- Documentation Reported and documented unsafe conditions, equipment and/or injury
- Equipment Maintenance Performed routine maintenance on equipment on as-needed basis
- Inventory control Restocked and organized items as necessary and as directed
- Purchasing Maintained inventory of spare parts inventories and completed purchase requisitions as necessary
- Product Inspection Inspected products to ensure highest quality
- Supervision Trained contract workers to perform general warehouse duties to company standards
- Machine repair Detected machine malfunctions and problem-solved accordingly
- Repaired, maintained and replaced parts on dies
Mine Maintenance Coordinator
Asarco Ray Llc
07.2011 - 08.2012
- Project Planning Provided project controls, cost estimations and other business support services to technical line management
- Documentation Reported and documented unsafe conditions, equipment and/or injury
- Equipment Maintenance Performed routine maintenance on equipment on as-needed basis
- Inventory control Restocked and organized items as necessary and as directed
- Purchasing Maintained inventory of spare parts inventories and completed purchase requisitions as necessary
- Product Inspection Inspected products to ensure highest quality
- Supervision Trained contract workers to perform general warehouse duties to company standards
- Machine repair Detected machine malfunctions and problem-solved accordingly
- Repaired, maintained and replaced parts on dies
Haul Truck Repairman
Assarco LLc
10.2010 - 07.2011
Senior Master Ford Technician
North Cascade Ford
01.2010 - 09.2010
- Senior Master Technician Master Technician Specialist Gas Diesel Transmission Chasis Steering & Suspension
Senior Master Ford Technician
Skagit Valey Ford
03.2009 - 01.2010
- Senior Master Technician Master Technician Specialist Gas Diesel Transmission Chasis Steering & Suspension
Shop Foreman
Kelleher Motors
06.2008 - 03.2009
- Senior Master Technician Master Technician Specialist Gas Diesel Transmission Chasis Steering & Suspension
Senior Master Ford Technician
Skagit Valley Ford
04.2008 - 06.2008
- Senior Master Technician Master Technician Specialist Gas Diesel Transmission Chasis Steering & Suspension
Field Service Technician
Pape' Machinery
09.2005 - 03.2008
- Deere Master Technician Master Technician Specialist Gas Diesel Transmission Chasis Steering & Suspension Implenets Hydralics Electrical
Senior Master Ford Technician
North Cascade Ford
03.2005 - 09.2005
- Senior Master Technician Master Technician Specialist Gas Diesel Transmission Chasis Steering & Suspension
Ford Technician
Ford
09.2001 - 03.2005
- Senior Master Technician Master Technician Specialist Gas Diesel Transmission Chasis Steering & Suspension Ford ASSET AAS - Automotive Technologies
Education
Associate of Arts - Automotive Engineering
Glenndale Community College
Glenndale ArizonaAAS - Automotive Technologies -
Ford
Globe, AZSkills
- Claims Processing
- Warranty Management
- Warranty Analysis
- Records Maintenance
- Budget Planning
- Purchase Forecast
- Depreciation Forecast
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Interests
Timeline
Warranty Administrator/Maintenance Supervisor
MUNICIPALITY OF ANCHORAGE
05.2016 - Current
Heavy Equipment Journeyman Technician
MUNICIPALITY OF ANCHORAGE
11.2015 - 05.2016
Safety Pro/Maintenance Superintendent/General Foreman
Strategic Construction Solutions
01.2015 - 10.2015
Mine Mobile Maintenance Planner/General Foreman/Superintendent
Capstone Mining Corp
10.2013 - 12.2014
Mine Mobile Maintenance Planner
BHP Billiton
08.2012 - 10.2013
Mine Maintenance Coordinator
Asarco Ray Llc
07.2011 - 08.2012
Haul Truck Repairman
Assarco LLc
10.2010 - 07.2011
Senior Master Ford Technician
North Cascade Ford
01.2010 - 09.2010
Senior Master Ford Technician
Skagit Valey Ford
03.2009 - 01.2010
Shop Foreman
Kelleher Motors
06.2008 - 03.2009
Senior Master Ford Technician
Skagit Valley Ford
04.2008 - 06.2008
Field Service Technician
Pape' Machinery
09.2005 - 03.2008
Senior Master Ford Technician
North Cascade Ford
03.2005 - 09.2005
Ford Technician
Ford
09.2001 - 03.2005
Associate of Arts - Automotive Engineering
Glenndale Community College
AAS - Automotive Technologies -
Ford
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