Stephen C. Halpern
Waldwick,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Warehouse Supervisor/Marketing Associate – Family business
Royal Auto Parts, Inc.
Paterson, NJ
05.2011 - 04.2025
- Managed approximately $0.5 million of inventory turnover per month. Trained and supervised warehouse staff. Generated leads for sales force through outreach to potential customers. Achievements: Coordinated redesign and update of corporate website, reduced shortage by 75%.
- Supervised daily warehouse operations, ensuring compliance with safety standards and efficient workflow management.
- Trained and mentored staff on best practices for inventory management and equipment operation.
Regional Sales Manager
Burrelle’s Information Services
New York, NY
01.2002 - 01.2009
- Managed account service and product sales for media tracking and database customers including Edelman, New Balance, Green Mountain Coffee, Massachusetts Bar Association and others. Established and maintained client relationships representing more than $1 million in annual revenues. Analyzed client needs and proposed additional or customized product offerings to optimize results and customer satisfaction. Networked at industry events and utilized research databases to target potential clients. Developed tailored solutions to close new business with targeted prospects. Proposed marketing strategies for new products and services. Mentored staff and served as office coordinator for New York office.
- Developed and executed regional sales strategies to enhance market penetration and revenue growth.
- Led cross-functional teams to optimize customer engagement and improve service delivery.
Research Coordinator
List Technology Systems Group
New York, NY
01.1999 - 01.2001
- Generated new business for the List Management Department. Conducted research and competitive analysis for clients including IBM’s iSeries Magazine, DCI, and Novell Connections. Researched proposals for prospective clients. Prepared recommendations for mailers and brokers. Coordinated trade show participation.
- Coordinated research projects to ensure alignment with organizational goals and timelines.
- Developed and maintained comprehensive data management systems for accurate tracking of research activities.
Account Supervisor (Business List Division)
Stevens-Knox & Associates
New York, NY
01.1997 - 01.1999
- Liaison between list owners and broker/mailer clients including Kiplinger Washington, Bell Atlantic, Hume Publishing and American Marketing Systems. Prepared list recommendations for brokers. Supervised and monitored service bureau order fulfillment. Maintained exchange records. Monitored and tracked test evaluations and marketing and sales reports. Supported monthly orders for Bell Atlantic.
Direct Marketing Representative
The Sutherland Group/IBM
White Plains, NY
01.1995 - 01.1996
- Customer sales and support for IBM’s midrange computers (AS product line) and high-end workstations (RS line). Worked with existing IBM customers to promote seminars and conferences and generate sales of additional IBM products. Followed up on seminar and conference mailings. Administered computer usage and needs surveys. Prepared reports on operating system surveys. Customer support center relocated to Atlanta.
Education
Bachelor of Arts - Marketing
American International College
Springfield,MA05-1994
Skills
- Product positioning
- Analysis of markets and competitive environment
- Development of long-term client relationships
- Prospect targeting
- Lead generation
- Mentoring staff
- Warehouse operations
- Inventory management
- Problem-solving
- Warehouse organization
Timeline
Warehouse Supervisor/Marketing Associate – Family business
Royal Auto Parts, Inc.
05.2011 - 04.2025
Regional Sales Manager
Burrelle’s Information Services
01.2002 - 01.2009
Research Coordinator
List Technology Systems Group
01.1999 - 01.2001
Account Supervisor (Business List Division)
Stevens-Knox & Associates
01.1997 - 01.1999
Direct Marketing Representative
The Sutherland Group/IBM
01.1995 - 01.1996
Bachelor of Arts - Marketing
American International College