Stephen Chaplin

FedEx Express

921 Marshall Avenue, VT

10.2002 - Current

Documented pickups and deliveries and submitted reports after shift.
Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
Drove company vehicle to transport goods between locations safely and efficiently.
Communicated with dispatchers, management and colleagues to form lasting partnerships.
Inspected and verified packages at pickup and delivery points to ensure undamaged items.
Delivered packages promptly to customers by adhering to specified routes and time schedules.
Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
Coordinated parcel delivery using strong time management skills.
Followed safety protocols when loading, unloading, driving, and delivering items.
Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
Assisted in the sorting and organizing of packages for efficient delivery routes.
Answered customer questions on courier features of service, keeping customers informed about company and services.
Offered excellent customer service, resolving issues and answering queries at the point of delivery.
Quickly responded to customer inquiries to improve business relationships.
Utilized navigation tools and local knowledge to find the most efficient delivery routes.
Participated in training sessions to improve delivery methods, safety practices, and customer service skills.