Open To Work
Nicola Jackman
Fairburn,GA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Courier
Fed Express
Atlanta, GA
10.2013 - 07.2025
- Navigated routes using GPS technology to ensure timely deliveries.
- Assisted in training new couriers on company procedures and safety protocols.
- Inspected delivery vehicles regularly to ensure operational safety and compliance.
- Collaborated with team members to optimize delivery routes and schedules.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Obtained official signatures and required payments for different types of deliveries.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Reported any accidents or incidents involving self or others immediately following incident.
- Communicated with customers to coordinate delivery times.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
Senior Service Representative
FedEx
Lithia Springs, Georgia
02.2024 - 08.2024
- Communicated effectively with clients regarding shipping updates and concerns.
- Participated actively in team meetings and provided input into decision-making processes.
- Handled escalated calls from customers regarding billing or technical support issues.
- Monitored incoming emails and responded promptly to inquiries from customers.
- Processed payments on behalf of customers using credit card payment systems or other methods as needed.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Some College (No Degree) - Executive Asst
Katherine Gibbs College
Montclair, NJHigh School Diploma -
Clifford J Scott High School
East Orange, NJSkills
- Route optimization and GPS navigation
- Package delivery and vehicle inspection
- Customer payment processing
- Communication skills
- Delivery and pickup
- Loading and unloading
- Safety compliance
- Training new employees
- Time management
- Excellent driving skills
- Sorting
- Handheld scanning devices
- Dispatch
- Verbal and written communication
- HIPAA compliance
- Map reading
- Problem-solving
- Inventory management
- Lab specimen transport
Accomplishments
Employee of the month
Affiliations
Volunteer FedEx Cares
Timeline
Senior Service Representative
FedEx
02.2024 - 08.2024
Courier
Fed Express
10.2013 - 07.2025
Some College (No Degree) - Executive Asst
Katherine Gibbs College
High School Diploma -
Clifford J Scott High School