Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Church

Surprise,AZ

Summary

Hardworking HVAC professional offering proven history in managing residential and light commercial HVAC needs with skillful and efficient repairs. Adept at testing and inspecting systems to isolate faults and implement repair plans. Effectively align systems to meet manufacturer specifications and maximize performance. Skilled at communicating with vendors, team members and customers. Vast knowledge base of multiple system types and controls. Pursuing position with progressive company to provide exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manger/Technical Trainer

Howard Air
01.2023 - Current
  • Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
  • Streamlined company-wide onboarding process with the development of an easy-to-follow technical orientation program.
  • Enhanced customer satisfaction by quickly addressing and resolving any issues or concerns.
  • Provided exceptional customer service by effectively communicating with clients throughout all stages of projects.
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.

Senior Service Technician

Howard Air
01.2020 - 01.2023
  • Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
  • Reduced downtime of service calls by quickly diagnosing and resolving technical issues.
  • Enhanced customer satisfaction with thorough inspections and quality repair work.
  • Streamlined workflow by organizing tools, parts, and documentation for easy access during service appointments.
  • Exceeded performance metrics through diligent troubleshooting and precise execution of repair procedures.
  • Mentored junior technicians in best practices, enhancing team performance and fostering a positive work environment.
  • Applied knowledge of various manufacturers'' equipment in order to provide accurate diagnoses and effective solutions tailored to specific systems.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.

Service Manger

MEB Management Services
01.2019 - 01.2020
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into positive outcomes.

HVAC Apprentice

Arizona's Best Heating & A/C
01.2018 - 01.2019
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Developed proficiency in industry-specific tools and software through hands-on training.
  • Completed assigned tasks efficiently and accurately, contributing to overall service/install success.
  • Received constructive feedback from mentor, leading to improved performance and increased knowledge.

Education

High School Diploma -

Ironwood High School
Glendale, AZ

Associate of Applied Science -

UEI College - Phoenix AZ

Skills

  • Diagnostic Techniques
  • Technical Troubleshooting
  • Electrical and Pneumatic Controls
  • Gas Furnaces
  • Microsoft Office Proficient
  • Commercial Refrigeration Knowledge
  • Adaptable
  • Duct Sizing and Design
  • HVAC Controls
  • Indoor Air Quality
  • Piping and Brazing
  • Time Management

Certification

NATE Certification

EPA Universal Certification

Master Heat Pump Certification

Trane Tech 2 Certification


Timeline

Assistant Manger/Technical Trainer

Howard Air
01.2023 - Current

Senior Service Technician

Howard Air
01.2020 - 01.2023

Service Manger

MEB Management Services
01.2019 - 01.2020

HVAC Apprentice

Arizona's Best Heating & A/C
01.2018 - 01.2019

High School Diploma -

Ironwood High School

Associate of Applied Science -

UEI College - Phoenix AZ

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Stephen Church